Admin – Global Operations Support Agent Full Time

Role:

• Administer incidents in the ticketing system (external and internal)
• Analyze and validate technician reporting and requests updates if necessary
• Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
• Act as communication point for dispatch service
• Provide administrative support
• Follow all of the processes and standards

Requirements:

• Previous experience (or equivalent) in dispatching would be an asset
• B2 English
• Basic IT knowledge would be an asset
• Need to work in shifts (nigh shifts and weekends may apply)

Benefits:

• Buddy program
• Mobile working
• Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.