AI/Agile Project Manager Full Time NEW

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Position Summary

The AI / Agile Project Manager will drive the shift from traditional Agile teams to a hybrid AI Development Lifecycle (AI‑DLC) where AI agents contribute across development and quality processes, and Human‑in‑the‑Loop (HITL) engineers govern their output. Acting as delivery lead, change agent, and AI practitioner, this role adapts delivery rituals, sets governance and review standards, and embeds AI tooling into daily workflows to keep the human layer effective and accountable. Externally, the role also is the project management lead for Forward Deployed Engineering engagements, serving as the trusted delivery partner to clients while demonstrating practical AI fluency.

Full and final accountability is to serve as the single delivery authority for FDE and AI‑DLC adoption, ensuring client outcomes, compliance, and human oversight of agent work.

Summary

Responsible

Lead adoption of the AI Development Lifecycle and HITL delivery, drive end‑to‑end delivery for Forward Deployed Engineering engagements, and develop governance, playbooks, and tooling to ensure scalable, auditable human oversight of agent‑augmented work

Accountable

Drive client delivery outcomes, compliance and auditability, and the integrity of human oversight and governance for agent‑contributed work across FDE engagements and internal teams.

Consultative Management and Oversight

Coach HITL leads and stakeholders, develop playbooks and governance artifacts, align cross‑functional engagement models, and translate delivery metrics into actionable guidance to scale repeatable, auditable hybrid human‑agent delivery.

Quantitative Measurements

• Success Criteria for FDE engagements
• CSAT for Product and Engineering
• Audit pass rate/compliance score
• Time to Restore Service (MTTR)
• CSAT on FDE engagements
• Lead Time from Idea to Delivery

Core Management Responsibilities – Across All Service Lines

• Strategic direction — set vision and roadmap for AI‑DLC and HITL adoption across teams and client engagements.
• Client relationship ownership — act as the delivery authority for FDE engagements; define success in client terms and manage expectations.
• Outcomes accountability — own and track client outcomes from embedded delivery.
• Governance & policy — define and enforce HITL governance, review standards, audit cadence, and compliance requirements.
• People leadership & coaching — mentor engineers, product owners, and cross‑functional stakeholders on hybrid delivery practices and responsible AI use.
• Stakeholder alignment — coordinate with Sales, Client Success, Security, and Finance to align delivery with commercial and risk objectives.
• Performance measurement — set KPI framework (DORA/SPACE adapted for HITL), establish targets, and translate metrics into executive narratives.
• Vendor & partner oversight — set briefs, success metrics, and quality standards for external partners and managed services.

Core Operational Responsibilities

• Program delivery management — plan, prioritize, and oversee end‑to‑end delivery across teams, managing scope, schedule, risks, and dependencies.
• Daily HITL operations management — define agent task parameters, review agent outputs, and maintain human review gates and audit trails.
• Tooling ownership — administer Jira and Confluence configurations, automation rules, templates, and data hygiene to reflect HITL workflows.
• Playbooks & runbooks — create and maintain playbooks, onboarding guides, prompt patterns, and reusable templates for hybrid teams.
• Quality assurance & incident response — monitor change failure rate, MTTR, and remediation actions; ensure human oversight on agent‑contributed work.
• Automation & scale — design and implement automation to reduce manual review where safe, and scale repeatable delivery motions.
• Reporting & dashboards — produce weekly/monthly dashboards (deployments, lead time, human review pass rate, audit status) for teams and leadership.
• Audit & compliance execution — run audits, document findings, and implement remediation to maintain traceability and regulatory readiness.

Key Performance Indicators

• Deployment Frequency — number of production deployments per period (DORA).
• Lead Time for Changes — median time from commit to production (DORA).
• Change Failure Rate — % of deployments causing incidents or rollbacks (DORA).
• Time to Restore Service (MTTR) — median time to recover from incidents (DORA).
• Customer / Team Satisfaction — NPS or CSAT for clients; team satisfaction for Product and Development (SPACE).
• Human Review Pass Rate — % of agent‑contributed outputs accepted without rework after human review.
• Automation Coverage — % of validation/review steps automated vs manual.
• Audit / Compliance Pass Rate — % of audits passed or compliance checklist score.
• Jira/Confluence Data Hygiene — % of tickets with required fields; % of stale tickets closed.
• Operational Efficiency — reduction in manual review cycles; % improvement in lead time or MTTR over baseline.

Qualifications & Experience (Required):

• 5+ years of Agile project or program management experience within a software development organization.
• Proven experience coaching and leading teams through process or structural transitions.
• Daily practical fluency with LLM tools (Claude, Gemini, ChatGPT, or equivalent) and ability to teach others.
• Hands‑on Jira administration: workflows, automation, dashboards, advanced roadmaps.
• Confluence administration: space architecture, templates, permissions, and content governance.
• Working knowledge of DORA metrics and the SPACE framework and experience operationalizing outcomes‑based KPIs.
• Track record managing client‑facing engagements with fixed or constrained delivery parameters (FDE or embedded delivery experience).
• Comfort with HITL models and environments where AI agents contribute under human oversight.
• Strong facilitation, communication, and stakeholder management skills.

Preferred (Nice-to-Haves):

• Exposure to AI‑DLC, HITL, or agentic development frameworks
• Experience with Forward Deployed Engineering or embedded client delivery
• Advanced Agile certifications (SAFe Agilist, CSP, ICP‑ACC, or equivalent)
• PMP or PRINCE2 certification
• Familiarity with engineering intelligence platforms (Jellyfish, LinearB, Waydev)
• Exposure to audit methodologies or delivery standards (CMMI, ISO)
• Experience in regulated industries (insurance, financial services)
• Hands‑on experience with GitHub/GitLab or complementary developer tooling
• Background working with managed services or external delivery partners
• Practical experience in prompt engineering and LLM workflow design

Role Context

• Level: Professional
• Decisions: Owns global delivery approach, governance standards, tooling configuration, client escalation resolution, and FDE engagement design
• Travel: Minimum
• Location: Remote

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.