Associate Director – Delivery Manager Front End Development UI/UX Full Time

Associate Director – Delivery Manager Front End Development UI/UX

We will count on you to:

As a Delivery Manager / Squad Lead with a UI/UX focus, you will lead an agile squad responsible for delivering an exceptional user-centered digital design system. You will bridge the gap between product teams, UI/UX designers, marketing, and technical squads to ensure seamless delivery of high-quality, secure, and innovative software solutions that delight users and drive business value.

You will be a key player in Agile@Scale transformation, fostering a culture of agility, continuous improvement, and collaboration across distributed teams. Your expertise in UI/UX will ensure that user experience is embedded throughout the delivery lifecycle, from concept through to production.

What you need to have:

• Lead one or more agile squads (5-10 people) focused on UI/UX-driven product delivery, ensuring smooth and efficient processes from requirements gathering to production release.
• Collaborate closely with UI/UX designers, product owners, engineers, and stakeholders to prioritize and deliver user-centric features that align with business goals.
• Champion agile delivery best practices, including Scrum, Kanban, and scaled Agile frameworks (e.g., SAFe, Spotify model).
• Manage squad capacity and resource allocation, working with internal and external teams to ensure the right skills are available.
• Facilitate agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure governance and metrics tracking are in place.
• Drive continuous improvement initiatives focused on enhancing time to market, product quality, and user satisfaction.
• Act as the primary point of contact for your squads, removing blockers and fostering a collaborative, high-performance team culture.
• Integrate UI/UX research and design feedback into the development process to ensure products meet accessibility, usability, and aesthetic standards.
• Support the integration of AI and emerging technologies to enhance UI/UX capabilities and overall product innovation.
• Provide coaching and mentorship to squad members and junior delivery leads, promoting T-shaped skills development.
• Collaborate with senior leadership to align delivery with strategic objectives and contribute to organizational Agile transformation.
• Manage delivery risks, issues, and dependencies, escalating as necessary to ensure successful outcomes.
• Oversee product lifecycle considerations including technical debt, security, and modernization from a UI/UX perspective.

What makes you stand out?

• Proven experience as a Delivery Manager, Agile Pod Lead, or Squad Lead in a technology environment with a strong UI/UX focus.
• Deep understanding of UI/UX principles, design thinking, user research methodologies, and accessibility standards.
• Hands-on experience working with cross-functional teams including designers, developers, and product managers.
• Strong knowledge of Agile methodologies and frameworks (Scrum, Kanban, SAFe, Spotify, Scrum@Scale).
• Experience managing distributed and remote teams across multiple time zones.
• Solid technical understanding of software development lifecycle, architecture, test engineering, DevOps, and security best practices.
• Familiarity with tools such as Azure DevOps (ADO), Planview, and design collaboration platforms (e.g., Figma, Adobe XD).
• Experience integrating AI or automation tools to improve delivery efficiency and product innovation is a plus.
• Excellent stakeholder management and communication skills, able to engage effectively with technical teams and senior business leaders.
• Metrics-driven mindset with experience using KPIs to measure delivery performance and drive continuous improvement.
• Strong problem-solving skills with the ability to simplify complex challenges and deliver elegant solutions.
• Financial acumen to manage delivery budgets, resource costs, and infrastructure spend.

Desirable Qualifications

• Certifications such as ICP-ACC (Agile Coaching), SAFe Program Consultant (SPC), PMP, Prince2, or Scrum Master.
• Background in software development or engineering, ideally with exposure to front-end technologies and UI frameworks.
• Experience in insurance, financial services, or risk management sectors.
• Knowledge of site reliability engineering (SRE) practices and CI/CD pipelines.
• Experience with cloud platforms (AWS, Azure) and microservices architecture.
• Prior involvement in Agile organizational transformation at scale.
• Passion for user experience innovation and emerging UI/UX trends.

Key Performance Indicators (KPIs)

• On-time delivery of sprint and release commitments with high-quality standards.
• User satisfaction scores and usability metrics for delivered products.
• Team engagement and retention rates within squads.
• Reduction in delivery cycle time and defect rates.
• Successful integration of UI/UX improvements and AI enhancements.
• Stakeholder satisfaction and feedback.
• Continuous improvement backlog progress and impact.
• Budget adherence and resource utilization efficiency.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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