Associate-Salesforce Local Admin- Hyderabad Full Time

Position Summary

Join Deloitte Support Services India Private Limited as an Associate, Technical Project and Program Management supporting the Salesforce support team. In this role, you will help maintain Salesforce functionality, data quality, reporting, dashboards, and user support processes across the organization. You will work with business users, leaders, and support teams to resolve issues, manage enhancement requests, and support adoption of Salesforce capabilities.

Work you’ll do

As an Associate, Technical Project and Program Management on the Salesforce support team, you will be responsible for:

• Serve as a primary support contact for Salesforce users across data objects, functionality, reporting, dashboards, and access needs
• Coordinate with users, business leaders, and application support teams to resolve issues and support enhancement requests
• Manage user administration activities including license activation, deactivation, permission updates, asset reassignment, and onboarding communications
• Perform user acceptance testing, fulfill ServiceNow requests, and maintain process documentation and activity tracking through closure
• Update and maintain accounts, opportunities, contacts, leads, campaigns, reports, and dashboards while supporting data quality across NSE geographies
• Produce custom reports and dashboards and support business groups with ad hoc Salesforce-related requests

The team

The Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required:

• Bachelor’s degree or Master of Business Administration in Marketing
• 2+ years of experience as a Salesforce administrator
• Experience supporting Salesforce user administration, issue resolution, and enhancement requests
• Experience using ServiceNow for request management or ticket handling
• Experience creating or maintaining Salesforce reports and dashboards
• Experience using Microsoft Excel and Microsoft Office applications
• Experience using Data Loader or similar tools for mass data management

Preferred:

• Salesforce Administrator certification
• Experience supporting users on a global customer relationship management platform
• Experience with data cleansing and basic reporting
• Experience supporting stakeholders across multiple time zones
• Experience with marketing automation tools
• Experience documenting processes and supporting user adoption

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 355231