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- Handle CRM ticket generation and closure for one-time service jobs and AMC/PMC jobs.
- Update TPI records in CRM and prepare related reports.
- Follow up on TPI expiry and renewal requirements.
- Process TPI work orders and maintain documentation.
- Coordinate heavy gang work orders and payment processing.
- Track and ensure timely completion of assigned work orders.
- Process vouchers and maintain reporting records.
- Handle vendor bill processing and coordinate payment releases.
- Manage external agency reports and payment processing activities.
- Prepare weekly emergency cash voucher reports.
- Maintain operational reports and MIS records.
- Submit Sunday work reports to HR.
- Maintain proper filing and documentation of administrative records.
- Monitor daily attendance of field staff.
- Coordinate HR administration activities and communication.
- Send official emails and operational updates to field teams.
- Arrange travel and accommodation for field teams.
Required Skills & Competencies
- Knowledge of CRM software and MS Office (Excel, Word, Outlook).
- Strong communication and coordination skills.
- Ability to manage multiple tasks and deadlines.
- Good documentation and reporting skills.
- Attention to detail and problem-solving ability.
- Team coordination and administrative management skills.
Educational Qualification
- Graduate in any discipline preferred.
- Certification in administration or computer applications is an added advantage.
Experience
- 1.5 –5 years of experience in back office operations, administration, CRM handling, or coordination roles.
Preferred Attributes
- Professional communication skills.
- Ability to work independently and in a team environment.
- Strong follow-up and coordination skills.
- Willingness to handle operational support activities.
Skills: administrative,amc,virtual administrative support,billing,vendor coordination,pmc,service coordination,payment processing