As a Customer Success Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. In this role you will guide clients to achieving their goals, helping them get the most from our platform. You’ll lead business reviews, support campaign strategies, and share helpful insights.
What Will You Do
What are we looking for?
Must Have
Good To Have
Measures Of Success
Who you will report to: Global Head – Customer Success
About Us
BIK is a Series A company backed by Y-Combinator (YC-20), Sequoia Capital, and Chainsmokers (the band!). We run two AI-first products for eCommerce and our vision is to re-imagine how eCommerce is done today.
We launched BIK in India in Nov 2022, and in less than 2 years became market leaders by consolidating multiple tools that eCommerce brands were using previously.
In Sept 2023, we launched our LLM-first product Manifest AI, aiming directly at global markets starting from the United States.
Today we cater to 500+ global brands like Duroflex, Lego, Imagine, Transformer Table, Tata Simply, Jockey, Livspace and many more.
Company Description
Bik.ai is the first agentic AI CRM for eCommerce. Consolidating your eCommerce stack for marketing and support under one dashboard. It also gives you 500+ agents out of the box and an agent builder to build your own agents.
You can deploy agents across channels like Whatsapp, Instagram, Website chatbot, FB Messenger & SMS, Email
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