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At Envertiz Consultancy, we specialise in delivering high-quality healthcare support services. We are currently recruiting a Case Management Specialist on behalf of our partner in Kochi, a role that sits at the heart of patient coordination, medical communication, and healthcare operations. If you are organised, empathetic, and experienced in the medical field, this is your opportunity to build a meaningful career in healthcare support.
Key Responsibilities:
- Respond to patient enquiries within 30 minutes and ensure timely case updates
- Coordinate with hospitals and providers to collect cost estimates for insurance submission
- Collect and manage patient reviews, feedback, and satisfaction reports
- Maintain accurate records (bills, discharge summaries, investigation reports)
- Update daily logs, KPI sheets, payment registers, and monthly planners
- Serve as the key liaison between patients, providers, and insurance teams
- Follow up consistently before and after patient discharge
What we’re looking for :
- Bachelor’s degree (BCA preferred)
- CPC Certification (Mandatory)
- Medical Coding knowledge required
- 1–3 years of experience in the medical field
- Strong English communication and coordination skills
- Ability to manage multiple cases in a high-volume environment