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Case Manager (Teleradiology)
Location: Hyderabad (Hybrid)
Reports to: Head of Clinical Operations
Working with: ARI PACS team, reporting platform vendor team, Patients, GPs & Referrers, Managers, Team Leaders, Advisors
About the Company
Apollo Radiology International (ARI) is a global leader in diagnostic imaging services and part of the Apollo Hospitals Group. ARI delivers high-quality teleradiology and subspecialty reporting to healthcare providers across more than 30 countries, supported by an expert team of radiologists trained to international standards. Combining clinical excellence with innovative technology, including AI-driven diagnostic tools, ARI operates 24/7 to provide timely, accurate, and patient-focused reporting. Through continuous investment in education, research, and collaborative partnerships, ARI is committed to advancing radiology practice and improving patient outcomes worldwide. ARI is strategically focusing on expanding its services and partnerships within the UK market, building strong collaborations with the NHS and private healthcare providers to deliver innovative and scalable reporting solutions.
About the Role
We’re looking for an organised, calm-under-pressure Case Manager to support our teleradiology operations. You’ll help keep imaging studies moving smoothly through the reporting workflow, working closely with radiologists and our operations team.
A short paragraph summarizing the key role responsibilities.
Responsibilities
- Monitor teleradiology systems (PACS/worklists) to support timely reporting
- Allocate studies to radiologists and manage priorities to help meet TAT targets
- Investigate rejected studies, correct issues and reallocate quickly
- Support radiologist rota and leave coordination to maintain cover
- Communicate professionally with clinical teams and colleagues
- Escalate technical/system issues to support teams as needed
- Handle patient information securely and follow data protection standards
Required Skills
- English Language Skills equivalent to IELTS score of 7.5 (or an internationally recognised equivalent qualification)
- Strong admin skills, attention to detail, and confidence managing multiple tasks
- Great communication and customer service mindset
- Comfortable in a fast-paced, time-critical environment
- Experience in healthcare ops, scheduling, service delivery or similar is a plus
