Client Service Lead – US Experience // BPO Full Time NEW

We are looking for a candidate with excellent English communication skills and experience handling US clients/processes at a Lead or Supervisor level. The ideal candidate should have strong analytical, stakeholder management, and problem-solving skills, along with experience in fast-paced KPO/BPO environments.

Key Responsibilities:

• Excellent written and spoken English communication skills.

• Proven experience in handling US clients/stakeholders.

• Prior experience working at a Lead/Supervisor level in a US campaign/process.

• Strong analytical and problem-solving abilities.

• Ability to comprehend complex situations and make quick, effective decisions.

• Strong interpersonal and stakeholder management skills.

• Experience collaborating with cross-functional teams in a fast-paced environment.

• High level of professionalism, ownership, and accountability.

• Proficiency in MS Office tools, reporting, and operational tracking. Preferred Experience:

• Experience in KPO/BPO operations with exposure to US clients.

• Prior experience managing escalations and client communications.

• Knowledge of SLA/KPI management and process improvement initiatives.

Qualifications:

• Bachelor’s degree in business, Communications, Supply Chain, or a related field preferred.

• 3+ years of experience in customer service, with at least 1-2 years in a team lead or supervisory role.

• Experience in logistics, eCommerce, or supply chain environments is highly desirable.

• Strong leadership and coaching skills with a passion for team development.

• Excellent verbal and written communication skills.

• High proficiency with customer service tools and platforms (e.g., Zendesk, Salesforce, Freshdesk). • Ability to manage time, prioritize tasks, and thrive in a fast-paced environment.