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Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.
You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!
This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Key Responsibilities
- A senior, hands‑on platform owner responsible for enterprise‑scale administration, governance, security, and adoption of MIRO and BOX collaboration platforms.
- Leads end‑to‑end BOX administration including tenant configuration, SSO/SCIM integration, RBAC, external sharing, content lifecycle, retention, legal hold, audit logging, eDiscovery readiness, and Box Shield risk protection.
- Owns MIRO enterprise governance covering org settings, licensing, team/workspace architecture, guest access, data governance, retention, audit logs, and export controls.
- Defines and enforces collaboration governance frameworks, security guardrails, and compliance alignment in partnership with Security, Legal, IAM, and Compliance teams.
- Leads integrations with Entra ID/Okta, M365, Jira, Confluence, Teams/Slack, CASB, SIEM, and ITSM platforms. Drives operational excellence through L3/L4 support, incident and change management, vendor coordination, monitoring, automation, and KPI reporting.
- Leads migrations, platform modernization, and continuous improvement initiatives. Drives enterprise adoption through enablement, templates, standards, and best practices. Mentors junior admins and supports Collaboration CoE initiatives.
- Ideal for lead‑level professionals owning secure, governed, and scalable collaboration platforms.
- Experience Required: 6- 8 years of relevant experience
- Manage Miro org settings, teams, user roles (member/guest), and team creation controls
- Define governance for board ownership, sharing boundaries, and workspace/team structure
- Control and review guest/external collaborator access and board sharing rules
- Integrate with SSO/SCIM for automated provisioning and deprovisioning
- Establish policies for sensitive content: classification guidance, restricted teams/boards
- Support security audits: access logs, board-sharing reviews, compliance evidence collection
- Define guidelines for acceptable use and data handling in boards (PII/Client data handling)
- Build and maintain approved templates, frameworks, widgets, and company board standards
- Create governance for “golden templates” for squads (planning, retros, journey maps, incident reviews)
- Run onboarding sessions for teams; publish best practices and “how to” board etiquette
- Create support model: escalations, training content, champions program
- Track adoption metrics: active users, board reuse, template usage
- Troubleshoot board access, performance, export issues, permissions, and team membership
- Configure Slack org/workspace settings, user roles, groups, and policies
- Establish standards for channel naming, channel lifecycle (creation → archival), and ownership rules
- Govern external connections (Slack Connect), guest access, and domain allowlists
- Implement SSO + SCIM provisioning and ensure fast deprovisioning for leavers
- Manage retention settings, exports/eDiscovery requirements (as per org policy)
- Implement controls for file sharing, link previews, and app installation permissions
- Coordinate with security teams for DLP/CASB integrations and audit readiness
- Manage approved Slack apps/integrations (Jira, ServiceNow, PagerDuty, GitHub, M365, etc.)
- Govern app requests, perform security reviews, and maintain an app allowlist
- Enable workflow automation (Slack Workflow Builder / integrations) with guardrails
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical And Professional Experience
- Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
- Enterprise IT application experience
- Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain
- In-depth knowledge of Windows and Linux Operating Systems
- Must have experience driving for engineering solutions and working across teams
- Extensive experience and judgment to plan and accomplish goals
- Ability to apply general rules to specific problems to produce conclusions and responses.
- Ability to communicate effectively, both verbal and written
- Strong process improvement experience
Preferred Technical And Professional Experience
Key Responsibilities
- A senior, hands‑on platform owner responsible for enterprise‑scale administration, governance, security, and adoption of MIRO and BOX collaboration platforms.
- Leads end‑to‑end BOX administration including tenant configuration, SSO/SCIM integration, RBAC, external sharing, content lifecycle, retention, legal hold, audit logging, eDiscovery readiness, and Box Shield risk protection.
- Owns MIRO enterprise governance covering org settings, licensing, team/workspace architecture, guest access, data governance, retention, audit logs, and export controls.
- Defines and enforces collaboration governance frameworks, security guardrails, and compliance alignment in partnership with Security, Legal, IAM, and Compliance teams.
- Leads integrations with Entra ID/Okta, M365, Jira, Confluence, Teams/Slack, CASB, SIEM, and ITSM platforms. Drives operational excellence through L3/L4 support, incident and change management, vendor coordination, monitoring, automation, and KPI reporting.
- Leads migrations, platform modernization, and continuous improvement initiatives. Drives enterprise adoption through enablement, templates, standards, and best practices. Mentors junior admins and supports Collaboration CoE initiatives.
- Ideal for lead‑level professionals owning secure, governed, and scalable collaboration platforms.
- Experience Required: 6- 8 years of relevant experience
- Manage Miro org settings, teams, user roles (member/guest), and team creation controls
- Define governance for board ownership, sharing boundaries, and workspace/team structure
- Control and review guest/external collaborator access and board sharing rules
- Integrate with SSO/SCIM for automated provisioning and deprovisioning
- Establish policies for sensitive content: classification guidance, restricted teams/boards
- Support security audits: access logs, board-sharing reviews, compliance evidence collection
- Define guidelines for acceptable use and data handling in boards (PII/Client data handling)
- Build and maintain approved templates, frameworks, widgets, and company board standards
- Create governance for “golden templates” for squads (planning, retros, journey maps, incident reviews)
- Run onboarding sessions for teams; publish best practices and “how to” board etiquette
- Create support model: escalations, training content, champions program
- Track adoption metrics: active users, board reuse, template usage
- Troubleshoot board access, performance, export issues, permissions, and team membership
- Configure Slack org/workspace settings, user roles, groups, and policies
- Establish standards for channel naming, channel lifecycle (creation → archival), and ownership rules
- Govern external connections (Slack Connect), guest access, and domain allowlists
- Implement SSO + SCIM provisioning and ensure fast deprovisioning for leavers
- Manage retention settings, exports/eDiscovery requirements (as per org policy)
- Implement controls for file sharing, link previews, and app installation permissions
- Coordinate with security teams for DLP/CASB integrations and audit readiness
- Manage approved Slack apps/integrations (Jira, ServiceNow, PagerDuty, GitHub, M365, etc.)
- Govern app requests, perform security reviews, and maintain an app allowlist
- Enable workflow automation (Slack Workflow Builder / integrations) with guardrails
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact’s Kyndryl email address.
