Collection Executive (Revenue Assurance) Full Time

About the Company

Ishan Technologies is a leading ICT Group engaged in providing innovative and simplified technology solutions to some of the highly complex business challenges of renowned organizations and institutions spanning across industry verticals. Ishan Technologies is one of the leading System Integrators and Premium Internet Service providers. Ishan Technologies is packaged to provide you with complete insight into your network performance and functionality. This service will aid you in capacity planning resource re-deployment, service provisioning and re-engineering of the network. Its strong hold is due to its innovative, cost-effective and customer centric approach. With us, you are assured of platinum-grade service, world-class network infrastructure, global alliances and superior domain expertise. With a team of more than 2000 employees Ishan has played an active role in implementing various solutions for more than 11 Smart Cities and a part of many large-scale government digital initiatives. Ishan has been a known name in SME & Enterprise accounts as well do to a varied converged portfolio and efficient solutions ranging across from Physical to Application layers. At Ishan, the focus is on the solution and not the problem.

You can also visit our website https://www.ishantechnologies.com further reference.

About the Role

We are seeking a dynamic Collection Executive – Revenue Assurance with strong communication skills and hands-on experience in collections and client calling. The role focuses on ensuring timely collection of outstanding payments and maintaining healthy customer accounts. The role focuses on ensuring timely collection of outstanding payments and maintaining healthy customer accounts.

Responsibilities

• Conduct regular follow-ups with customers via calls and emails for outstanding payments
• Handle collections and receivables management to ensure timely revenue realization
• Maintain records of customer interactions, payment commitments, and follow-ups
• Coordinate with internal teams (Sales/Billing/Finance) to resolve billing or payment issues
• Monitor and track outstanding invoices and aging reports
• Escalate delayed or disputed payments as per process
• Support basic reconciliation and reporting activities
• Update records in internal systems and maintain data accuracy

Required Skills

• Strong communication and interpersonal skills
• Prior experience in collections / accounts receivable / client calling
• Comfortable with outbound calls and follow-up-driven roles
• Basic knowledge of Tally (preferred)
• Working knowledge of MS Excel
• Good negotiation and problem-solving skills
• Ability to manage multiple clients and meet deadlines

Preferred Skills

• Experience in Revenue Assurance / Telecom / ISP / IT services industry (added advantage)
• Candidate with a target-driven mindset and strong follow-up skills

Pay range and compensation package

Details regarding pay range or salary or compensation will be provided during the interview process.