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Job Description Sourcing Operations Associate
Team Overview
The Sourcing Operations team is a key enabler of the Source-to-Contract (S2C) lifecycle. Our primary objective is to lead the team responsible for digitizing the firm’s commercial commitments efficiently, accurately, and on time. We play a pivotal role in overseeing and optimizing procurement and sourcing processes to ensure seamless execution of commercial commitments. Through close partnership across procurement, finance, and the broader supply chain, we drive higher sourcing adoption, strengthen preapproval compliance, streamline invoice receipt, and ensure timely, accurate payments.
Role Overview
Lead Sourcing Operations to drive digital efficiency, accuracy, and compliance across procurement, championing tools like Ariba. Build and coach a high-performing team, align operations with strategic and digital transformation goals, and deliver operational health reporting and dashboards. Oversee day-to-day controls and process optimization, strengthen supplier relationships to reduce inquiries, and use data to track Sourcing Request, BPO/PO, and lifecycle metrics. Ensure adherence to policies, monitor SLA deviations, escalate risks, and close process gaps for sustained operational stability and performance.
Core outcomes: faster cycle times, higher accuracy, stronger team capability, clearer visibility, improved supplier performance, and reduced operational risk.
Principal Responsibilities
Operational Leadership and Governance
Lead the Ariba Sourcing Operations team, ensuring consistent delivery against SLAs, SOPs, and quality standards. Develop and execute operational strategies that improve efficiency, productivity, and consistency across regions and time zones. Establish robust governance for documentation, SOP version control, and agile change management.
Service Delivery and Performance Management
Oversee end-to-end daily operations including SR/PR validation, contract operationalization, query and mailbox management, and stakeholder engagement. Monitor throughput, capacity, and team performance; deliver regular metric and KPI dashboards and executive reports. Proactively identify operational gaps; implement corrective actions and drive root-cause analysis to prevent recurrence.
Stakeholder and Client Management
Build and maintain strong relationships with business stakeholders, category teams, suppliers, and Global Services (GS) teams. Translate stakeholder requirements into actionable workstreams; facilitate timely, outcome-focused meetings and communications. Ensure exceptional client experience by adopting best practices and consistently delivering on expectations.
Work Allocation and Control Manage
Daily BOD/EOD activities, including work assignment, prioritization, and SLA tracking. Ensure accurate and timely reporting, audit readiness, and compliance with internal controls and policies. Drive continuous improvement initiatives to streamline workflows and enhance service quality.
Basic Qualifications
- Hands on experience on Ariba, Ariba reporting module and above activities will preferred
- Minimum 6-8 years of experience of working in Finance and Source to contract (S2C) type functions supporting global operations and engaging with global stakeholders to build partnership and deliver on functional objectives
- Good understanding of sourcing and procurement processes and experience of managing risk and controls in this space
- Proficiency in MS Office and other Microsoft office tools
- Flexible and focused work ethic to deliver in a global organization delivering both organizational and technical system changes.
- Strong analytical, presentation skills and bias for using data to make decisions and confirm/set direction.
- Good communication skills and ability to interact effectively with Cross-functional teams
- Ability to work across hierarchies and geographies, with flexible working style.
- Proactive, enthusiastic, and team-oriented approach
