Customer Care Specialist Full Time

Company Description

Unniyarcha is a rapidly growing silver jewelry brand in India, celebrated for its craftsmanship, heritage designs, and the timeless inspiration drawn from a 17th-century warrior of Malabar. With an in-house design team and manufacturing facilities, Unniyarcha creates exquisite pieces that beautifully blend tradition with contemporary artistry. Guided by mentorship from IIM-Bangalore, Unniyarcha continues to expand its presence online through its website, www.Unniyarcha.com, and prominent platforms like Amazon and Myntra. The brand is deeply rooted in representing feminine strength, elegance, and India’s rich cultural legacy.

Role Description

The Customer Care Specialist is a full-time, on-site role located in Gurugram. Responsibilities include addressing customer inquiries, resolving issues, maintaining high levels of customer satisfaction, and ensuring an excellent customer experience across all touchpoints. The role involves effective communication, managing customer interactions, and analyzing feedback to optimize service processes and identify areas for improvement.

Qualifications

• Experience in Customer Service, Customer Satisfaction, and Customer Support
• Exceptional Communication skills to effectively engage with customers
• Strong Analytical Skills to assess customer needs and improve service delivery
• Ability to handle customer concerns with a focus on resolution and empathy
• Proficiency in using CRM tools or other customer service software is a plus
• A professional approach and a customer-centric mindset
• Prior experience in e-commerce or retail-related customer service is an advantage