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Full job description
Stealth Mode Three, LLC is a US-based e-commerce company supporting customers across the US, Australia, UK, New Zealand, and Canada. Our customer support team operates 24 hours a day, 7 days a week – and we’re hiring voice support specialists who can represent our brand with professionalism and excellent English.
ROLE SUMMARY
This position is specifically for our Calls Team. You will be the voice of our company — handling inbound customer calls, resolving issues in real time, and identifying opportunities to add value through upselling and cross-selling. If you have a background in both customer service and sales, this role is built for you.
KEY RESPONSIBILITIES
- Answer inbound customer calls promptly and professionally
- Resolve inquiries related to orders, returns, and account management
- Identify and act on upsell and cross-sell opportunities during calls
- Document interactions accurately in our CRM system
- Coordinate with internal teams for timely issue resolution
- Support chat and email channels as operationally required
REQUIREMENTS
- Excellent spoken and written English — clear, confident, and natural
- Previous experience in a call center, customer service, or sales role strongly preferred
- A sales-oriented mindset with the ability to identify customer needs and pitch solutions
- Strong multitasking ability in a fast-paced environment
- Comfortable with CRM platforms and standard computer tools
- Reliable home office setup: laptop/desktop, noise-canceling headset, stable internet
SCHEDULE & COMPENSATION
- Pay: $3.00 USD per hour
- Shift: Fixed 9-hour shifts (including 1-hour unpaid break)
- Days: 6 days/week with 1 rest day (Saturday or Sunday, CDT)
- Operations run 24/7; shift schedules assigned based on business needs
IMPORTANT EMPLOYMENT TERMS
- Fully remote position
- No-work-no-pay arrangement
- No statutory benefits (e.g., HMO) provided
- All work-from-home equipment must be provided by the employee
- Two unplanned absences may result in termination
- Resignations require a two-week notice
HOW TO APPLY
Submit your resume and a brief note about your customer service and/or sales experience to:
Work Location: Remote