ABOUT WISEMONK:
Wisemonk is India’s leading Employer of Record (EOR) platform. We enable global companies to hire, pay, and manage employees in India — without setting up a local entity. Our platform handles payroll, HR, compliance, and recruitment end-to-end, giving our clients everything they need to build and scale India teams with confidence.
We work with a diverse range of global companies — from large enterprises across the US, Middle East, and Europe, to high-growth startups at every stage of their journey. What sets us apart is our obsessive focus on incorporating AI across the entire employee and customer lifecycle, creating better outcomes for the teams we serve.
We are a fast-growing company with a young, driven team that takes ownership early, moves quickly, and builds with purpose. If you want to work at the intersection of HR, technology, and global business — and have real impact from day one — Wisemonk is the place for you.
THE ROLE:
As a Customer Service Specialist in Vendor Management, you will own the network of third-party vendors that power the non-payroll side of our EOR delivery — equipment providers, insurance brokers, background verification (BGV) agencies, office space partners, employee prepaid card vendors, and more. You will be responsible for sourcing, onboarding, managing, and holding these vendors accountable, while acting as the primary coordination point for clients on all service delivery requests.
This is a relationship-heavy, detail-oriented role that sits at the intersection of vendor operations and client communication. You will work closely with HR Ops, Customer Success, and Payroll teams to ensure every service we commit to our clients is delivered reliably and on time. If you are highly organised, comfortable managing multiple vendors and stakeholders simultaneously, and take pride in operational excellence — this role is for you.
WHAT YOU’LL DO:
Vendor Management
Equipment & Services Coordination
Insurance & BGV Administration
Client Communication & Coordination
WHAT YOU BRING:
WHY WISEMONK:
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