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Full job description
We are looking for a proactive and responsible Tech Support & Coordinator to join our EdTech operations team. The ideal candidate will act as a single point of contact between teachers, parents, and management, ensuring smooth communication and issue resolution during US working hours.
Key Responsibilities
- Act as the primary point of contact for parents, teachers, and internal teams
- Handle technical support queries with minimal turnaround time
- Coordinate and manage parent–teacher meetings
- Ensure zero escalations from parents or teachers by resolving issues effectively
- Independently manage tasks with minimal team support
- Address customer queries professionally and within defined timelines
- Maintain clear communication and follow-ups with all stakeholders
- Ensure smooth day-to-day operations during the assigned shift
Required Skills & Qualifications
- Excellent verbal and written communication skills
- Basic technical knowledge (online platforms, troubleshooting, virtual tools, etc.)
- Strong interpersonal and coordination skills
- Ability to work independently and responsibly
- Good problem-solving and multitasking abilities
- Experience in EdTech / Customer Support / Coordination roles is a plus
- Comfortable working in US night shift (4 PM TO 1 AM
Pay: ₹20,000.00 – ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Application Question(s):
- What is your current Location?
- What is your current and expected salary?
- Are you an immediate joiner?
Work Location: Hybrid remote in Bengaluru, Karnataka (560076)
