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Job Overview:
Stride Logistics is seeking a Customer Support & Sales Coordination specialist with an Apparel /Clothing sector or any retail sector experienced persons (with a voice support experience is a must to clients in UK/Australia/US)
This role is critical to delivering Quiksilver products on time and in full, while maintaining financial accuracy and vendor satisfaction. You will play a key role in supporting a fast-growing, multinational apparel company based in New York City. Candidates with Customer support experience to US/Australia /UK clients & handled customers queries & have used tools Shopify, Gorgias, Loop Returns, Okendo, Klaviyo, Mailchimp are preferred especially from apparel or clothing or related industry.
What you will do
- Responsible for maintaining exceptional order book quality, including knowledge of EDI processes, bulk management, credit policies, and business reporting capabilities.
- Remain in constant communication with Sales Representatives and customers to provide best-in-class service levels.
- Follow policies and procedures to ensure the Sales team is notified of all issues or risks related to order quality before the requested delivery dates.
- Collaborate with Sales, Production, and Distribution/Logistics teams to deliver products on time and in full.
- Eager to learn all product lines, assortments, and key styles.
- Collaborate with the Accounting department to monitor and resolve credit issues.
- Work with the Production team to ensure any special ticketing requirements are handled at the factory level. Responsible for understanding all customer EDI, VAS, and compliance requirements.
- Enter RAs and credit memos resulting from shortages, customer accommodations, missed discounts, overages, and similar issues.
- Work closely with other Specialty and Key Account Sales Operations Coordinators.
- Work cross-functionally with all other departments as needed.
- Perform standard sales support tasks, including data entry for manual orders, order maintenance, order status updates, and reporting.
- Connect with Sales Management and Sales Representatives daily to resolve any outstanding requests.
- Monitor and respond promptly to all direct phone and email requests from customers.
You are the right fit if
- 3+ years retail and/or customer service experience
- Excellent written and verbal communication skills required
- Microsoft Office required; Excel proficiency a must
- Experience supporting EDI customers preferred
- Able to multi-task (Voice Support/Chat/email)
- Must be able to work well in a team and also be self sufficient
- Must enjoy a fast-paced environment with many demands
What we offer you
- Competitive compensation aligned with market benchmarks
- Opportunity to work with global clients and real-world business challenges
- Transparent, high-performance, and collaborative work culture
- Regular team engagement and recognition initiatives
Contact via whatsapp( no phone calls allowed) only if you have experience in handling US Clients and experience in retail industry with high level of spoken skills 9901613648 or mail to jjerusha@stridelog.com
