Dispatcher/ custom / customer service Full Time

ABOUT US

Webley is leader in Transportation and logistics , we are in business since 2013 , we pride ourself with our growth and achievements , we are selected in 2023 faster growing companies in Canada you will see us in globe & mail 2025 we ranked #37 out of 425 companies , after great success in Canada we are expanding our footprints in India for remotely office which can provide service to our customers with Transportation, tracking tracing ,data entry , custom clearance, deal with our drivers , and safety department will deal with any after-hours issues and other necessary paperwork.

Experience minimum 3 year in Canadian trucking company

Candidate must be ready to relocate in Barnala

Responsibilities will include:

• Answer emergency and non-emergency calls and document important information.
• Track and trace fleet for on-time service to clients, and report for any discrepancies
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Communicating with drivers regularly to ensure on time delivery, sending and receiving all information relevant to the driver performing his/her duties within the Company and customer requirements.
• Communicate any delays or potential service failures in a timely manner to impacted operation team members, Customer Service Representative, as well as the Operations Managers
• Handling all driver related satellite messages or calls within assigned and overflow queues.
• Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel.
• Preparing customs clearance paperwork and ensuring it has been submitted the customs broker.
• Following up with customs brokers to ensure clearances are completed in a timely manner.
• Arranging and booking in repairs for in transit truck breakdowns

Proficiency in MS office, MS outlook and excel

Attention to detail

must be good in English.

must commute to office or willing to relocate

Ability to multitasking and work in fast paced environment

A selfstarter, organized and reliable, accurate quick learner

Job Type: Full-time

Schedule:

• 8 hourshift

Ability to commute/relocate:

• Barnala, PB

Job Type: Full-time

Pay: ₹60000 to 99000

Schedule:

• Day shift
• Morning shift
• Night shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Bachelor’s (Preferred)

Job Types: Full-time, Permanent

Pay: ₹60,000.00 – ₹99,000.00 per month

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Required)

Work Location: In person