E-commerce Operations Specialist Full Time

About:

At SalesDuo, we work with Retail Brands, to grow and manage their global Amazon and eCommerce business. We are a 7-year-old boot-strapped profitable company that uses a twin combination of our proprietary AI system and a team to grow eCommerce business for our customers.

For more details on what we do, you can look up our website https://www.salesduo.com

At SalesDuo, you will work in a high-growth, early-stage environment with opportunities for immense career growth. We are a passionate and hard-working team looking to change the way brands handle their retail and eCommerce business globally. We want smart, tech-savy and ambitious people to join us.

Key Responsibilities:

● Customer Support: Handle tickets via Freshdesk ticketing system, resolving brand

issues within agreed SLA and TAT to ensure timely resolutions.

● Issue Resolution: Interpret and analyze brand customer emails and email threads to

understand requirements, identifying issues and providing effective solutions.

● Collaboration with AM Team: Act as a bridge between the customer and the

e-commerce platform, collaborating with the Account Management (AM) team to ensure

smooth operation of online sales.

● Sales Monitoring: Proactively monitor and report any potential blockers that may impact

sales performance or target achievement.

● Content Collaboration: Work closely with the Content and Creative teams to review,

enhance, and implement revised SEO content onto client catalogs, optimizing product

visibility.

● Process Improvement: Work with the Tech team to identify key pain points in

operational processes and recommend automation solutions to enhance SLA and

overall efficiency.

● Platform Trends: Identify and communicate changing trends in platform rules (e.g.,

Amazon policy updates), keeping stakeholders informed and ensuring appropriate

actions are taken to stay compliant and optimize performance.

● Vendor Communication: Effectively communicate with vendors, addressing their

queries and maintaining strong working relationships to ensure smooth operations.

● Excel Usage: Utilize intermediate-level Excel skills (e.g., VLOOKUP, pivot tables) to

manage and analyze data related to vendor and product performance.

● Catalog Management: Use Amazon catalog templates (or other e-commerce platforms)

to ensure accurate product information and seamless inventory management.

Required Skills and Qualifications:

● Experience: Someone with 2-3 years of relevant experience

● Coaching and Adaptability: Demonstrated ability to learn and adapt quickly based on

feedback and new processes.

● Excel Proficiency: Must have at least intermediate-level Excel skills (e.g., VLOOKUP,

pivot tables, data analysis).

● Communication and Comprehension: Strong written and verbal communication skills;

ability to clearly understand and respond to customer/vendor inquiries.

● Ecommerce Experience:

○ Prior experience with Amazon Seller Central/Vendor Central is highly desirable.

○ If no experience with Amazon, experience with other e-commerce platforms or

catalog management systems is a plus.

○ Experience dealing with vendor queries and providing support is preferred.

○ Experience with any DTC platform in also a strong plus

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: Remote