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About:
At SalesDuo, we work with Retail Brands, to grow and manage their global Amazon and
eCommerce business. We are a 7-year-old boot-strapped profitable company that uses a twin
combination of our proprietary AI system and a team to grow eCommerce business for our
customers. For more details on what we do, you can look up our website
https://www.salesduo.com
At SalesDuo, you will work in a high-growth, early-stage environment with opportunities for
immense career growth. We are a passionate and hard-working team looking to change the way
brands handle their retail and eCommerce business globally. We want smart, tech-savy and
ambitious people to join us.
Key Responsibilities:
● Customer Support: Handle tickets via Freshdesk ticketing system, resolving brand
issues within agreed SLA and TAT to ensure timely resolutions.
● Issue Resolution: Interpret and analyze brand customer emails and email threads to
understand requirements, identifying issues and providing effective solutions.
● Collaboration with AM Team: Act as a bridge between the customer and the
e-commerce platform, collaborating with the Account Management (AM) team to ensure
smooth operation of online sales.
● Sales Monitoring: Proactively monitor and report any potential blockers that may impact
sales performance or target achievement.
● Content Collaboration: Work closely with the Content and Creative teams to review,
enhance, and implement revised SEO content onto client catalogs, optimizing product
visibility.
● Process Improvement: Work with the Tech team to identify key pain points in
operational processes and recommend automation solutions to enhance SLA and
overall efficiency.
● Platform Trends: Identify and communicate changing trends in platform rules (e.g.,
Amazon policy updates), keeping stakeholders informed and ensuring appropriate
actions are taken to stay compliant and optimize performance.
● Vendor Communication: Effectively communicate with vendors, addressing their
queries and maintaining strong working relationships to ensure smooth operations.
● Excel Usage: Utilize intermediate-level Excel skills (e.g., VLOOKUP, pivot tables) to
manage and analyze data related to vendor and product performance.
● Catalog Management: Use Amazon catalog templates (or other e-commerce platforms)
to ensure accurate product information and seamless inventory management.
Required Skills and Qualifications:
● Experience: Someone with 2-3 years of relevant experience
● Coaching and Adaptability: Demonstrated ability to learn and adapt quickly based on
feedback and new processes.
● Excel Proficiency: Must have at least intermediate-level Excel skills (e.g., VLOOKUP,
pivot tables, data analysis).
● Communication and Comprehension: Strong written and verbal communication skills;
ability to clearly understand and respond to customer/vendor inquiries.
● Ecommerce Experience:
○ Prior experience with Amazon Seller Central/Vendor Central is highly desirable.
○ If no experience with Amazon, experience with other e-commerce platforms or
catalog management systems is a plus.
○ Experience dealing with vendor queries and providing support is preferred.