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Process involves data entry on the enrollment of new/existing employees for a member organization. Changes with regards to beneficiary, dependents and adding new products to the policy gets incorporated as well.
The user is responsible to process all back office transactions namely-Set up of accounts, scanning, New business
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
