This role is ideal for candidates with strong experience in front office operations, guest relations, and workplace experience management, preferably within premium corporate offices, luxury real estate environments, or hospitality-led workspaces.
Ideal Profile:
• 8-17+ years of experience in Front Office / Guest Relations
• Strong background in luxury hospitality environments
• Excellent communication and interpersonal skills with a polished personality
• Proven ability to manage front desk operations and high-volume visitor interactions
• Strong stakeholder management and problem-solving skills
• Presentable, detail-oriented, and service-driven approach
Key Responsibilities:
• Oversee and manage front office operations ensuring a seamless and premium visitor experience
• Act as the first point of contact for clients, guests, and senior stakeholders
• Maintain high standards of hospitality and workplace experience aligned with brand expectations
• Manage reception staff, vendor coordination, and daily administrative functions
• Handle visitor management systems, meeting room bookings, and office coordination
• Ensure adherence to security protocols and access control procedures
• Coordinate with internal teams including admin, facilities, and security for smooth operations
• Address and resolve guest queries, complaints, and escalations efficiently
• Monitor front office performance and implement process improvements
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