GEC Digital Ops Executive Full Time

• Receive new campaign briefs from Manager or directly from the client using GEC Digital’s standardised Brief Intake Form
• Conduct a 30-minute brief clarification call with the client within 24 hours of brief receipt — confirm objectives, target audience, geography, budget, timeline, success metrics, and approval process
• Document the confirmed brief in Zoho CRM and Google Drive — shared with designated manager and the client for sign-off before any work begins
• Build the Campaign Plan document for every brief: channel mix, content requirements, execution timeline with milestones, in-house vs. partner resource decision, deliverables list, and reporting cadence
• Present the Campaign Plan to Manager for approval before client presentation; present to client for sign-off; no execution begins without a signed-off Campaign Plan
• In-House vs. Partner Execution Decision
• Assess each campaign’s resource requirements against current CSC team capacity
• For in-house delivery: brief the Campaign & Social Exec (social/content), Outreach Executives (outbound calling/email), or Research Analyst (data/research) as appropriate; own the internal project timeline
• For partner delivery: select from GEC Digital’s approved partner network; issue a clear written partner brief; manage the partner to the agreed timeline; QA all partner output before client delivery
• Maintain the Partner Network Register in Zoho CRM: partner name, capability, pricing, performance rating, contact; update after every engagement
• Hybrid campaigns (in-house + partner): manage both streams simultaneously; ensure integrated delivery and consistent quality
• Campaign Execution Management
• Own the campaign execution timeline — track every milestone; chase delays proactively before they become problems
• For Demand Spark campaigns: oversee ABM list quality (Research Analyst), outreach sequence build (in-house or partner), campaign launch via Brevo/WATI/LinkedIn, lead flow management into Zoho CRM
• For Engage Flow campaigns: manage content calendar, brief writers, review all content against client brand guidelines before submission, manage client review and approval cycles, publish or brief the Campaign & Social Exec to publish
• For Channel Pulse campaigns: coordinate directly with the client’s channel/partner team; manage co-marketing asset production; distribute partner toolkits; track partner programme uptake
• Flag any scope changes, timeline risks, or budget overruns to Manager within 24 hours — never let a client discover a problem before Manager does
• Client Communication & Account Management
• Be the day-to-day operational contact for all active GEC Digital client accounts — respond to client messages within 4 business hours
• Send a weekly campaign status update to each active client — every Friday, without exception: work completed this week, work in progress, any items needing client input, next week’s plan
• Manage the client approval process for all deliverables — brief, campaign plan, content, reports; track approvals in Zoho CRM; chase outstanding approvals politely but persistently
• Flag upsell and expansion opportunities to Manager: when a client’s campaign is performing well, identify the next logical service or add-on and brief Manager for a commercial conversation
• Manage client NPS — send a brief satisfaction check-in at the midpoint and end of every campaign; escalate any dissatisfaction to Manager immediately
• Campaign Performance Reporting
• Produce a mid-campaign performance report at the halfway point of every campaign — delivered to the client within 48 hours of the agreed midpoint date
• Produce the final campaign performance report within 7 working days of campaign end — includes: delivery against KPIs, lead quality analysis, channel performance breakdown, recommendations for the next campaign
• Maintain a live campaign dashboard in Zoho CRM Analytics for Team Lead— real-time view of all active campaigns, MQL counts, delivery status
• Contribute to the weekly Tuesday GEC Digital performance call with Lead: active campaigns status, client health, resource issues, pipeline of upcoming campaigns
• GEC Digital Lead Gen Support (Secondary)
• When capacity allows, support the Research Analyst in building ABM target lists for GEC Digital’s own demand generation — this is secondary to client delivery
• Review HOT lead alerts from the Lead Scoring Agent and prepare pre-call briefing documents for Manager discovery calls — within 4 hours of request

Requirements

Must-Have

• 3–5 years in B2B marketing operations, campaign management, account management, or digital agency project management
• Demonstrated experience managing multiple client campaigns simultaneously — able to hold 6–8 active projects without dropping quality
• Experience briefing and managing external partners or freelancers — content writers, designers, media buyers, data vendors
• Strong written and spoken English — client-facing communication must be professional and credible
• Proficiency with project management tools and CRM systems (Zoho CRM, Salesforce, HubSpot, or similar)
• Experience with email marketing platforms (Brevo, Mailchimp, or similar) — able to build and review sequences, not just brief others
• Analytical enough to read a campaign performance report and identify what is and isn’t working

Strongly Preferred

• Experience in B2B technology demand generation — understanding of how tech vendors think about pipeline, MQLs, and ROI
• Familiarity with MENAT and/or APAC technology vendor landscape (cybersecurity, cloud, networking, AI)
• Experience with ABM (Account-Based Marketing) methodology and multi-touch outreach sequences
• Exposure to LinkedIn Sales Navigator, WATI (WhatsApp Business API), or equivalent outreach tools
• Understanding of content marketing — able to assess content quality, brief writers effectively, and review content against a target audience
• Prior experience working with a remote or international leadership team (e.g., reporting to a manager in a different country)