HDFC BB Training Manager- Surat Full Time

NA

Job Context & Major Challenges

Job Context: NA

Job Challenges: NA

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 1. Planning and Executing Training for Internal Employees -Planning training programs for Relationship officers for updating their knowledge and skills

• Being involved with them at branches for client conversations and business conversion
• Solving queries of internal employees over phones and emails

KRA2 2. Planning and Executing Training for External Employees – Planning the training calendar for the month after consulting each of the sales stake holder in the assigned territory.

• Execute the month plan as per the calendar by travelling to the assigned branches in their territory
• Maintain records of training and customer conversations

KRA3 3. Aiding business through solving business challenges – Develop content in terms of one pagers, Presentations, calculators, product comparisons, sales kit etc for stake holders

• Develop content for training internal employees

KRA4 4. Ensuring self development -Complete certification programs such as Licentiate, Associate, Fellowship, NCFM etc

• External trainings to update knowledge in the financial sector

KRA5 5. Ensuring basic KPI’s are met -16 Mandays, 6 Sales Calls

• All Relationship officers active month on month in the assigned circle
• Ensure assigned branches are active month on month