Head of International Operations – India Full Time NEW

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Head of International Operations – India is a critical leader responsible for building and scaling the Wingstop brand in one of our newest and most dynamic international markets. This role will focus on both market entry strategy and ongoing operational excellence, ensuring successful restaurant development, operational execution, and sustainable franchisee performance.

This Leader Will Be Accountable For

• Leading operational and development strategies to establish Wingstop in India.
• Partnering with franchisees/brand partners to drive site selection, restaurant design, and build-out.
• Building operational processes, training systems, and compliance structures aligned with Wingstop global standards while adapting to local market needs.
• Ensuring all new restaurant openings deliver strong first impressions and establish a foundation for long-term success.
• Driving continuous improvement in restaurant performance, guest satisfaction, and unit economics.
• Serving as the cultural ambassador of Wingstop, ensuring that brand values and The Wingstop Way are embedded across all India operations.

Role Responsibilities

• Market Entry Leadership: Develop and execute India’s new market entry strategy, including site development, restaurant openings, and operational readiness.
• Brand Partner Support: Act as the primary liaison with brand partners, ensuring alignment on brand vision, operational standards, and business goals
• Restaurant Development: Oversee site selection, design, and construction in collaboration with Development teams and local partners.
• Operational Excellence: Implement systems for food safety, quality assurance, and operational consistency across all India restaurants.
• Training & Capability Building: Establish and deliver scalable and sustainable training programs for operators, managers, and team members to ensure brand standards and operational success.
• Performance Management: Monitor restaurant performance metrics, identify opportunities for improvement, and implement corrective action plans.
• Cross-Functional Collaboration: Partner with Marketing, Supply Chain, and Finance to ensure operational readiness and market success.
• Strong Restaurant Openings: Ensure each new restaurant launch delivers excellence not only in operations execution but also achieves strong initial sales performance, setting a foundation for long-term success.
• Cultural Adaptation: Ensure global brand standards are applied while adapting to India’s regulatory, cultural, and consumer landscape.

WHAT YOU’LL NEED

Education & Experience Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of leadership experience in operations and development within a multi-unit QSR or franchise-driven business.
• Proven track record of new market entry and scaling operations in international markets
• Experience building and developing a high performing team
• Extensive travel required – approximately 75%

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to support. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services, or any other consideration protected by federal, state, or local law.