Head of Post Sales Full Time

Orbital is a B2B sales intelligence platform. We help sales and revenue teams find the right businesses, qualify them, and reach them — backed by data, intent signals, and workflow that work at real-world scale. We’re backed by top Silicon Valley investors and trusted by Fortune 100 companies and high-growth startups alike.

Orbital was founded in 2021 by Ani Kunaparaju and Riley Soward, with offices in New York and Hyderabad.

About The Role

We’re hiring our first Head of Customer Success, the leader who will own onboarding, activation, retention, and expansion as one function, and build the team that scales it.

This is a build-the-function role. You’ll inherit a small team and an early playbook. You’ll redesign both. You will be measured on outcomes: do customers reach value fast, do they hit the goals they signed up for, and do they renew and grow?.

What You’ll Do

You’ll work directly with our founders and team on the following:

• Lead the Customer Success Team: Hire, structure, and lead the customer-facing org. Decide who sits where, what we need to add, and how the function scales as we grow.
• Own Onboarding & Activation: Design and ship the onboarding motion that gets customers to first value fast and sets them up to self-serve. Decide what belongs in-app, what belongs in a human’s hands, and what changes about either.
• Drive Retention & Expansion: Own the renewal book and the leading indicators that flag risk well before the renewal date. Build the upsell motion that turns activated customers into multi-product accounts.
• Partner with Product: Bring the customer voice into Product with conviction. Decide what work should move from your team into the platform as we scale.
• Diagnose Honestly: Bring a founder-grade view on what’s working, what isn’t, and what we should change.

What We’re Looking For

• Built Before: 8+ years in customer success, with experience building and leading a CS function, not just managing one that already existed. Bonus points if you’ve done this at a B2B SaaS company selling to US customers.
• SMB Instincts: You’ve worked at a company where unit economics force you to design for leverage and product-led motion, not high-touch relationship density.
• Systems Thinking: You think in lifecycle stages, leading indicators, and where product should absorb work a human is doing today. You don’t confuse activity with outcome.
• Player-Coach Energy: You lead from the front. You’re as comfortable on a customer call as you are designing a renewal motion. You’re willing to do the work in your first months, not just delegate it.
• Strategic Thinking: Able to put yourself in the customer’s shoes and advise them on the best way to leverage Orbital to achieve their business goals. Able to push back on the founders when you see something they don’t.

Compensation & Logistics. Competitive cash plus meaningful equity in a fast-growing B2B SaaS company. Based in our Hyderabad office, with regular travel to New York and direct partnership with our founders.