Help Desk Analyst Full Time NEW

Position: Help Desk Analyst

Compensation: $22 – $28/hour, depending on experience

Location: Denver, Colorado

Inceed has partnered with a great company to help find a skilled Help Desk Analyst to join their team for a 12 week engagement!

Join a dynamic IT department where your expertise will be valued as you provide top-notch support to internal customers. This is an opportunity to work in a fast-paced environment, ensuring smooth operations and enhancing user experiences. Step into a role where your contributions will directly impact the company’s success.

Key Responsibilities & Duties:

• Deliver Tier I – III IT support at corporate office
• Manage service ticketing queue efficiently
• Administer cloud SaaS environments
• Image, configure, and distribute computer systems
• Prepare and update support documentation
• Collaborate on maintenance of virtual and cloud environments
• Track service requests for process improvement
• Communicate effectively with end users and team members

Required Qualifications & Experience:

• Knowledge of Windows 10, Mac OS, Microsoft Office 365
• Strong PC hardware skills
• Experience with VMWare environments and SaaS solutions
• Excellent documentation skills

Nice to Have Skills & Experience:

• CompTIA A+ certification or a complete IT degree
• Administration of Virtual Desktop Infrastructure
• Working knowledge of networking hardware

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the Help Desk Analyst opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.