HR Employee Services Specialist Full Time NEW

Managerial – No

Location: :India- Pune (Amdocs Site)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to ‘Live Amazing, Do Amazing’ every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Supports HR processes by providing services to Amdocs employees, managers and HR teams. Coordinates events and activities to promote the employee experience and enables flawless and efficient end-to-end HR processes.

What will your job look like?

• Act as a “sensor” to the Field HR and proactively “raises flags” when necessary.
• Handle ongoing activities in his/her domain within a specific unit, including budget allocation and prioritization when needed. This requires staying up-to-date on the legal and/or professional issues in order to improve and update the relevant activities.
• Apply knowledge and expertise of the most updated processes and tools in day to day interactions with employees.
• Provide solutions (which may be customized in accordance with HR guidelines and/or business targets) and implements HR policies/processes/activities in a vibrant environment.
• You will craft, generate and present a variety of reports that support organizational processes and facilitate ongoing improvement. Update and maintain data of various HR system and issue reports and analyses in support of ongoing monitoring and decision making.
• Plan and handle operational aspects of HR processes and/or activities from initiation to execution, including alignment of various internal and/or external focal points.
• Ensure that all the necessary facilities are in place for relevant activities.

All you need is…

• Bachelor’s degree holder
• Proven experience in customer facing roles
• Previous experience in operational roles (that is, handling operational processes and systems)
• Familiarity with Amdocs and Amdocs systems and experience of working with various partners (internal and external) are seen as advantages
• Specific for EC and CR: Solid experience in planning, leading and executing similarly complex (employee care / CR) projects and events
• Specific for CR rep.: Experience working with external associations – advantage

Why You Will Love This Job

• Work with multifaceted HR Professionals at the back-end and gain a better understanding of different HR facets
• Become a master of multi-tasking!
• We offer a range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce