Implementation Support Specialist Full Time NEW

Join a fast-growing global SaaS environment where innovation, customer success, and operational excellence come together to shape the future of short-term rental technology. In this role, you will play a key part in supporting onboarding, technical implementations, integrations, and customer enablement initiatives for users across international markets. You’ll collaborate with cross-functional teams to ensure seamless product adoption while helping customers maximize the value of advanced cloud-based solutions. This opportunity is ideal for someone who thrives in a dynamic, fast-paced setting and enjoys solving technical challenges with a proactive and customer-focused mindset. Working closely with onboarding, product, and support teams, you’ll contribute directly to improving workflows, documentation, and customer experiences. The role also offers strong exposure to SaaS operations, integrations, and implementation best practices within a collaborative and innovation-driven culture.

Accountabilities

• Support technical onboarding activities by configuring accounts, customizing setups, and assisting with implementation processes to ensure a smooth customer experience.
• Facilitate system integrations and data migrations between property management platforms and internal systems while ensuring accuracy and efficiency throughout the process.
• Contribute to product readiness and launch validation activities by supporting documentation, testing, and operational alignment across go-to-market initiatives.
• Create, maintain, and improve technical documentation, support resources, onboarding materials, and process guides for both customers and internal stakeholders.
• Develop deep expertise in SaaS products, integrations, pricing systems, and platform functionality to provide reliable technical guidance and support.
• Troubleshoot technical issues, integration challenges, and customer inquiries in collaboration with product, onboarding, customer success, and support teams.
• Coordinate effectively across departments to streamline workflows, improve implementation standards, and enhance the overall customer journey.
• Manage multiple implementation projects simultaneously while maintaining strong attention to detail and process consistency.

Requirements

• 2+ years of experience in implementation, technical support, onboarding, or related SaaS-focused roles.
• Fluency in English with strong written and verbal communication skills.
• Solid understanding of implementation methodologies, onboarding processes, and customer support best practices.
• Experience creating and maintaining support documentation, process guides, and knowledge base content.
• Strong analytical and problem-solving abilities with a structured, process-oriented mindset.
• High attention to detail with the ability to manage priorities and multiple ongoing projects effectively.
• Ability to quickly learn and adapt to cloud-based SaaS platforms and technical systems.
• Proficiency in Microsoft Excel, including data organization, formatting, and table management.
• Experience supporting system migrations, integrations, or platform setup activities.
• Familiarity with tools such as Jira, Posthog, or similar project and analytics platforms is considered an advantage.
• Self-motivated, proactive, and highly organized with a collaborative and customer-centric approach.
• Availability to work within CET/CEST-aligned business hours.

Benefits

• Competitive compensation package with growth opportunities in a rapidly expanding global company.
• Stock options and long-term career development opportunities.
• Unlimited paid time off policy to support work-life balance and flexibility.
• Private health insurance coverage and employee wellbeing support.
• Exposure to cutting-edge SaaS technologies and AI-driven business solutions.
• Flexible and collaborative international work environment.
• Opportunity to work alongside diverse, high-performing global teams.
• Inclusive workplace culture focused on learning, innovation, and professional development.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.