Responsibilities:
Qualifications:
Digital Workplace Client Services (DWCS) provides the tools that enable and empower Citi’s 250K staff to be productive, to collaborate effectively, and to eliminate repetitive work— also providing technology support and enabling the technology for Citi events, desktop upgrades, and the end-user hardware lifecycle.
The mission of Digital Workplace Client Services is to provide simple-to-use services and exceptional workspace experiences that enable Citi’s global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company.
This position is an integral part of Global Client Services. Global Client Services is a global function within CTI, responsible for the provision of end user support to Citi’s workforce. They are focused on creating outstanding Technology support experiences for Citi’s workforce; with each experience characterized by ease of interaction, speed of delivery and technical excellence. The Global Client Services team take genuine ownership of the IT matter and do their very best to ensure Citi’s workforce are able to be as productive as possible. The Global Client Services team are responsible for supporting CTI end user services, and enabling the technology for Citi events, desktop upgrades and the end user hardware lifecycle (provision, support, upgrade, end of life).
>>>Specific technologies used by the team :
>>>Specific responsibilities : Demonstrate sound understanding of technology infrastructure and end user computing concepts and principles to provide support to Citi’s workforce
innovating and reengineering processes through technological advancements
>>>Minimum qualifications required :
remote console.
organizational need/guide actions. Keeps up with current and possible future technological developments in the field.
ensure work in compliance with risk objectives, uses Citi’s risk management methods. Execution Excellence: Gets involved in a project or initiative that has many actions and uncompromising time frames. Follows through on commitments and takes ownership to ensure that others follow through as well.
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Technology
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Job Family:
Infrastructure
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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