Job Summary: The Business Relationship Manager (Manager) is responsible for advancing the Business Relationship Management (BRM) capability within PwC ACs in India Technology by fostering productive, outcome‑driven relationships between business stakeholders and technology teams. The role works closely with business leaders, global technology partners, and service management teams to identify priorities, shape demand, and translate business needs into actionable technology initiatives aligned with enterprise roadmaps.
In this role, the Manager actively manages stakeholder expectations, mediates competing requirements, and leads the resolution of escalations through structured and empathetic engagement. The position requires a strong focus on business value realization, digital awareness, risk assessment, and business continuity, ensuring that technology solutions deliver tangible benefits and sustained adoption.
Operating at both strategic and operational levels, the Business Relationship Manager contributes to long‑term business planning while overseeing ongoing commitments to ensure timely, high‑quality delivery. By staying abreast of industry and technology trends, the role continuously identifies opportunities for innovation and improvement, strengthening collaboration across functions and reinforcing Technology’s role as a trusted advisor to the business.
Roles And Responsibilities
Strategic Business Partnership
Stakeholder & Relationship Management
Demand Shaping & Value Realization
Delivery Oversight & Governance
Collaboration, Influence & Leadership
Skills Required
Certifications
Qualifications
Batcheler’s /Master’s degree in any of the fields from recognized college/University with 7 to 10 years’ experience in IT support and Business Relationship Management. Demonstrated leadership skills including excellent oral and written communication skills. Strong knowledge of Service Now Ticketing tool, ITIL practices, Agile and Scrum framework. Computer skills and knowledge of applicable software programs/Tools like Power Point, Word, Excel. Power BI and Data analytics/Data intelligence tools knowledge would be added advantage. Ability to work with diverse teams, cross functional teams and diverse geographic populations.
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