IT Analyst(Smartops) Full Time

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The NOC/smartops Analyst is responsible for monitoring, maintaining, and supporting enterprise systems and production environments in a 24×7 setting. Using tools such as CA Scheduler, SCOM, QMM, Nagios, SolarWinds, and others, this role ensures systems operate efficiently, issues are resolved quickly, and service levels are consistently met.

KeyResponsibilities

• Monitor enterprise systems, networks, and applications using SCOM, Nagios, SolarWinds, and related monitoring tools.
• Execute and monitor production job schedules using CA Scheduler, ensuring timely and accurate completion.
• Respond to alerts and incidents, perform initial triage, and escalate according to defined procedures.
• Analyze and document recurring issues to support root cause analysis and continuous improvement.
• Perform system health checks, capacity monitoring, and routine operational tasks.
• Support implementation of automation and process enhancements to improve efficiency.
• Assist in disaster recovery (DR) testing and maintenance activities.
• Adhere to established procedures, security standards, and service level requirements (SLRs).

Qualifications

• Education: Bachelor’s degree in Information Technology or related field, or equivalent practical experience.
• Experience: 2+ years in IT operations, NOC support, or system monitoring roles.
• Technical Skills: Experience with CA Scheduler, SCOM, QMM, Nagios, SolarWinds; knowledge of production control processes, incident management, and system monitoring.
• Soft Skills: Strong analytical and troubleshooting skills; ability to work under pressure in a 24×7 environment; solid communication and teamwork abilities.

Qualifications

What We’re Looking For:

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:

The Culture at Mattel

Corporate Philanthropy