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Full job description
About Azentio
Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE™ (Universal Lending), AMLOCK™ (Anti-Money Laundering & Compliance software suite), iMal, PREMIA™ Astra (Core Insurance software), ORION™ (Enterprise Resource Planning software) and MFUND Plus™ (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.
Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.
At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence – excellence in our products, our services, our ideas, and our people.
Job Title: IT Infrastructure Support Engineer (L1/L2)
Location: Chennai/Bangalore
Reports To: Head of Enterprise IT Services
Role Summary
We are looking for a hands-on IT Infrastructure Support Engineer to provide day-to-day L1/L2 support across end-user computing, workplace IT, and enterprise collaboration platforms (Microsoft 365 and/or Google Workspace).
This role is responsible for ensuring smooth, secure, and scalable IT operations across Windows and macOS environments, supporting both current Microsoft ecosystem and potential transition to Google Workspace.
This role is critical to delivering a future-ready, secure digital workplace experience across devices and platforms.
Key Responsibilities
1. End-User Support & Service Desk Operations
- Provide L1/L2 support for:
- Windows and macOS laptops/desktops
- Mobile devices
- Office IT (network, Wi-Fi, printers, AV systems)
Productivity platforms (Microsoft 365 and/or Google Workspace)
Remote access and VPN (GlobalProtect or equivalent)- Troubleshoot:
- OS-level issues across Windows & macOS
- Email, calendar, collaboration, and file-sharing issues
- Respond within defined SLAs and escalate where required
2. ITSM & Ticket Management
- Handle incidents, requests, and changes via ITSM tools (JSM/ServiceNow)
- Follow ITIL-based practices for incident, problem, and change management
- Maintain documentation and support root cause analysis
3. End-User Computing & Endpoint Management
- Manage:
- Laptop provisioning, imaging, and configuration (Windows & macOS)
- Software deployment, patching, and upgrades
- Enforce device compliance using:
Microsoft Intune (Windows + macOS device management)- Ensure device encryption, OS updates, and compliance policies
- Maintain asset inventory and lifecycle tracking
- Support onboarding/offboarding activities
4. Collaboration Platforms Support (M365 + Google Workspace)
Microsoft 365 Support: Outlook / Exchange, Teams, OneDrive / SharePoint
Google Workspace Support: Gmail, Calendar, Drive, Google Meet- Troubleshoot:
- Mail flow, access, sync, permissions, sharing issues
- Cross-platform usage challenges (Windows/macOS + browser vs desktop apps)
5. Infrastructure, Identity & Secure Access
- Support Active Directory / identity services and Basic access provisioning
- Assist with SSO, MFA, and identity access (cross-platform environments)
- Troubleshoot Network and VPN connectivity (GlobalProtect)
6. Workplace IT & Office Readiness
- Ensure readiness of Meeting rooms (Teams / Google Meet setups)
- Support Office network and collaboration infrastructure
- Provide on-ground support for business-critical activities
7. Compliance, Security & Process Adherence
- Follow IT security policies and access controls
- Ensure compliance via Endpoint policies (Intune across Windows & macOS)
- Support IT audits and governance requirements
What we Aim for?
Azentio aims to be the leading provider of Banking, Financial Services & Insurance (BFSI) & Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East & Africa & United States. We will achieve this by:
- Providing world class software products, built on the latest technologies.
- Providing best in class customer service, built on a deep understanding of our domains and local nuances.
- Being an employer of choice, attracting high quality talent.
- Achieving top quartile growth and margins.
Azentio Core Values:
We work as one, Collaborate without boundaries, and win together.
We work with Uncompromising Integrity and Accountability.
Customer is at the core of all that we do.
We are Diverse and Inclusive. We treat our people, our customers and our wider community
with Respect and Care.
We Innovate, we Excel and we Grow Together.
We Give Back to our communities through our business and our people.
We take Pride in all that we do and together we Enjoy the journey