KYC / VKYC Operation Executive Full Time NEW

Job Title: KYC / VKYC Operation Executive

Department: Operations / Compliance

Location: Noida | Delhi

Employment Type: Full-Time

Job Overview

We are seeking experienced professionals for KYC, VKYC, and Operations roles who will be responsible for managing customer verification processes, ensuring regulatory compliance, and maintaining seamless operational workflows. The ideal candidates should have strong analytical skills, attention to detail, and experience in financial or fintech operations.

Key Roles & Responsibilities

1. KYC Process & Operations

• Manage end-to-end KYC processes including onboarding, periodic reviews, and remediation.
• Ensure compliance with regulatory requirements such as AML (Anti-Money Laundering) and CDD (Customer Due Diligence).
• Evaluate and categorize customer risk (Low / Medium / High).
• Handle internal and external audits related to KYC.
• Coordinate with Compliance, Legal, and Operations teams.
• Act as a point of contact for escalations and complex KYC cases.
• Prepare MIS reports on KYC status, backlog, and performance.
• Monitor SLAs, productivity, and team performance.
• Handle chargebacks from TSP and follow-ups.
• Perform reconciliation for BBPS products and UPI merchant transactions.
• Conduct Re-KYC verification and approvals.
• Monitor RBI guidelines and ensure process alignment.

2. VKYC Operations

• Perform Video KYC (VKYC) verification in compliance with regulatory guidelines.
• Conduct VKYC audits, verification, and final approvals.
• Manage CRM systems for tracking and resolving customer issues.
• Handle customer queries via calls and emails efficiently.
• Address escalations and ensure timely resolution.
• Coordinate with internal teams to improve operational efficiency.
• Monitor key performance metrics such as TAT and customer satisfaction.
• Train VKYC agents and develop process scripts.
• Conduct internal audits with vendors.
• Perform Anti-Phishing and Anti-Rogue activities.
• Manage petty cash and maintain attendance records.
• Facilitate and verify agreements with clients and vendors.

3. Technical Role – Software Development

• Develop and maintain .NET-based web applications, including e-commerce and fintech platforms.
• Collaborate with cross-functional teams for product development and enhancements.
• Ensure application performance, security, and scalability.
• Debug, test, and optimize applications for smooth functioning.

Key Skills & Requirements

• Strong knowledge of KYC, AML, CDD, and regulatory compliance.
• Experience in fintech, banking, or financial services operations.
• Familiarity with RBI guidelines and compliance frameworks.
• Good communication and stakeholder management skills.
• Proficiency in CRM tools and MS Excel (for MIS reporting).
• Analytical mindset with attention to detail.
• Ability to handle pressure and manage multiple tasks.

Preferred Qualifications

• Bachelor’s degree in Finance, Commerce, Business Administration, or related field.
• Relevant experience in KYC/VKYC operations or fintech domain.
• Certification in AML/KYC (preferred but not mandatory).

Languages: English, Hindi and other required languages as needed.

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