Lead Analyst – Wintel Full Time NEW

Key Responsabilités

Windows Environment Support

• Provide Tier 3 support for Windows client and server environments.
• Troubleshoot OS‑level issues, application failures, performance problems, and agent-related incidents.

Active Directory & DNS

• Manage and troubleshoot Active Directory objects, Group Policy, OU structure, and authentication issues.
• Perform DNS configuration, monitoring, and resolution problem troubleshooting.

SCCM / Endpoint Configuration Manager

• Administer SCCM (System Center Configuration Manager) for software deployment, client health, collections, and compliance.
• Troubleshoot SCCM agents, communication issues, and reporting discrepancies.

Patching & Compliance

• Execute monthly patch cycles for Windows systems using SCCM.
• Validate patch compliance and remediate failed deployments.
• Assist in vulnerability mitigation through OS updates and configuration improvements.

Upgrades & Migrations

• Participate in OS upgrade and migration projects (e.g., Windows 10 → Windows 11, server OS transitions).
• Support endpoint migrations, device enrollment, and agent installation/repair.
• Document process changes and ensure smooth end‑user communication.

Incident Resolution & Documentation

• Work through escalated incidents, perform root‑cause analyses, and propose corrective actions.
• Maintain system documentation, runbooks, and troubleshooting guides.
• Collaborate with cross‑functional teams (network, security, cloud, etc.) to resolve complex issues.

Required Skills & Experience

• Strong experience in Active Directory administration (GPOs, user/computer mgmt, ACLs).
• Solid understanding of DNS, DHCP, and core Windows networking.
• Hands‑on experience with SCCM (administration, deployments, client health).
• Expertise in Windows patching, OS upgrades, and migration processes.
• Proven ability to diagnose and troubleshoot agent-related issues (SCCM, antivirus, monitoring tools, etc.).
• Good scripting knowledge (PowerShell is a plus).
• Analytical mindset with excellent communication skills.

Preferred Qualifications

• Familiarity with endpoint security and hardening standards.

Mandatory Qualifications

Required Qualifications & Experience

• 15+ years of progressively responsible experience administering Windows Server in large enterprise environments (1000+ servers or multi‑region).
• Deep expertise in: GPO, DNS/DHCP, multi‑site replication, LDAP/Kerberos. PowerShell (advanced scripting, DSC, automation at scale). Virtualization: Hyper‑V and/or VMware (HA/DRS/Clusters/Storage). Hybrid identity: Microsoft Entra ID/Azure AD, AAD Connect/Cloud Sync, SSO/federation. PKI/AD CS and certificate lifecycle management. WSUS and MECM/SCCM for patching and configuration. Failover Clustering, S2D, DFS, File/Print, IIS, RDS. Backup/restore frameworks (e.g., Veeam) and tested DR strategies. Server security hardening, vulnerability remediation, and audit support.
• Strong troubleshooting across OS, authentication, networking (TCP/IP, routing, VLANs, firewalls, DNS), and storage layers.
• Proven ownership of platform upgrades/migrations (e.g., 2012 R2 → 2019/2022), domain functional level raises, and legacy remediation.
• Experience operating under ITIL practices (Change, Incident, Problem, CMDB).
• Excellent documentation, stakeholder communication, and mentoring skills.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.