NOC Engineer (Network Operations Center) Full Time

Responsibilities

• Utilize strong technical skills on L2 and L3 networking protocols to support network operations.
• Apply understanding of cloud platforms such as GCP, AWS, Azure, and IBM to enhance network performance and reliability.
• Implement ITIL incident, problem, and change management practices, adhering to defined service level agreements.
• Demonstrate flexibility in work approach and responsibilities, including participation in 24/7 rotational shifts.
• Investigate and resolve network faults, handling incidents (P1 through P4) within specified SLAs.
• Collaborate closely with external suppliers (e.g., BT, Verizon) to address ongoing issues effectively.
• Report network status to key stakeholders, ensuring transparency and timely communication.
• Exhibit self-starter qualities, capable of working with minimal supervision.
• Display self-motivation and the ability to multitask efficiently.
• Maintain a positive and cooperative attitude, even in stressful situations.
• All Event management related tasks for all the IP Connectivity managed CIs by following support guidelines/ZLDs.
• L1 investigation based on alert occurrence & issues reported by end-users.

Technical Skills

• Networking Basics: OSI Model, TCP/IP, VLANs, Subnetting, Palo Alto Firewalls, Routing & Switching.
• Monitoring Tools: Experience with tools like BMC Helix, Nagios.
• Incident Handling: Familiarity with ticketing systems like SMP, Remedy, or Jira.
• Basic Troubleshooting: Ability to perform ping, traceroute, telnet, SSH, SNMP checks for connectivity issues.
• Linux/Windows Basics: Understanding log analysis and CLI commands.
• Cloud & Virtualization (Optional): Exposure to AWS, Azure, or GCP can be beneficial.

Soft Skills & Competencies

• Strong analytical and problem-solving skills.
• Good communication skills (to interact with L2 teams, vendors, and stakeholders).
• Attention to detail for monitoring alerts and logs.
• Ability to work in shifts (24/7 operations).
• Incident documentation and escalation skills.

Certifications (Preferred But Not Mandatory)

• CCNA (Cisco Certified Network Associate) – Fundamental networking knowledge.
• General networking concepts.
• ITIL Foundation – Understanding IT service management processes.

(*Note: This is a requirement for one of Scoutit’s clients)

Skills: communication skills,decision-making,problem solving