People Technology (ServiceNow) – Principal Full Time NEW

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

You have spent years making HR systems actually work for people, not just process tickets. You know the difference between a case management system that employees avoid and one they actually use when they need help with benefits, onboarding, or a policy question. You have configured ServiceNow HRSD modules enough times to know where the friction points are, what breaks when workflows get too clever, and how to build something that scales without becoming a maintenance nightmare.

You think in service experiences, not just system features. When someone from Total Rewards asks for a new workflow, you are already mapping the employee journey, the knowledge articles they will need, the SLAs that matter, and the reporting that will tell you if it is working. You do not wait for perfect requirements. You ask the right questions, sketch the flow, and build something that can evolve.

You are comfortable sitting with HR stakeholders who speak in policy and process, then turning that into a ServiceNow solution that IT can support and employees can navigate without a manual. At Synopsys, you will work on HR technology that affects how 30,000 people get help, find answers, and move through their employee experience every day.

What You’ll Be Doing

• Design and configure ServiceNow HRSD modules including HR Case Management, Employee Center, Knowledge Base, HR Services catalog, and request fulfillment workflows that employees actually use
• Build and optimize case routing, SLA tracking, assignment rules, and escalation paths that keep HR service delivery running smoothly across global teams
• Partner directly with People Services, Total Rewards, and People Partners to translate their service needs into scalable ServiceNow configurations and workflows
• Develop HR analytics, dashboards, and KPI tracking within ServiceNow HRSD that give stakeholders visibility into case volume, resolution time, and service quality
• Lead process optimization and automation initiatives that reduce manual work, improve self-service adoption, and make HR operations more efficient
• Establish and maintain governance standards, design patterns, and best practices for ServiceNow HRSD to ensure consistency, maintainability, and compliance
• Collaborate with IT, HR Operations, and external vendors to deliver, integrate, and support HR service capabilities across the technology stack

The Impact You Will Have

• Enable faster, more consistent HR service delivery by building workflows and case management that reduce resolution time and improve employee satisfaction
• Scale HR operations globally by creating self-service tools and knowledge resources that reduce dependency on manual case handling
• Improve decision-making for HR leadership by delivering analytics and reporting that surface trends, bottlenecks, and service gaps in real time
• Increase employee engagement by designing intuitive, accessible service experiences in Employee Center that make it easier to get help when it matters
• Drive operational efficiency by automating repetitive HR processes and optimizing workflows that free up HR teams to focus on higher-value work
• Strengthen compliance and data integrity by establishing governance frameworks and system standards that protect employee information and meet audit requirements
• Support organizational agility by building flexible, scalable ServiceNow HRSD solutions that adapt as the business and workforce evolve

What You’ll Need

• 8+ years of experience working with ServiceNow HR Service Delivery (HRSD), including hands-on configuration of HR Case Management, Employee Center, Knowledge Base, HR Services catalog, and employee workflows
• Deep understanding of end-to-end HR service processes including case intake, routing, SLAs, assignments, escalations, and reporting in a ServiceNow environment
• Proven track record building HR analytics, dashboards, and KPI tracking within ServiceNow HRSD that support data-driven decision-making
• Strong experience partnering with HR stakeholders such as People Services, Total Rewards, and People Partners to translate business requirements into scalable ServiceNow solutions
• Solid grounding in ServiceNow best practices, governance standards, and design patterns in an HR technology context
• Experience working with cross-functional teams including IT, HR Operations, and vendors to deliver and maintain HR service capabilities across complex organizational environments
• Strong communication skills to engage with stakeholders at all levels, including the ability to explain technical tradeoffs and design decisions to non-technical audiences and influence executive leadership

Who You Are

• You can sit in a meeting with an HR leader who says “our case volume is out of control” and walk out with a plan that includes workflow changes, knowledge article gaps, and reporting metrics that will actually move the needle
• You push back when a workflow design is too complex or a service catalog request does not match how employees will actually use the system
• You are organized enough to manage multiple HRSD projects at once, detailed enough to catch configuration errors before they go live, and pragmatic enough to ship something good today instead of perfect next quarter
• You stay current with ServiceNow releases, HR technology trends, and what good service delivery looks like, and you bring that perspective into your design decisions
• You are comfortable coaching others on ServiceNow HRSD configuration, reviewing their work, and helping them think through design tradeoffs without micromanaging
• You measure your success by adoption rates, case resolution time, and whether employees can find answers without opening a ticket, not just by how many features you shipped

The Team You’ll Be Part Of

The People Technology team is at the forefront of digital transformation within HR at Synopsys. This team designs, implements, and optimizes the technological ecosystem that supports the entire employee experience from recruitment through retirement. Working at the intersection of human resources and information technology, the team collaborates with stakeholders across the organization to deliver solutions that enhance workforce capabilities, drive operational efficiency, and provide data-driven insights for strategic decision-making.

Rewards and Benefits

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.