Product Trainer Full Time NEW

Position: Product Trainer

Location: Pune

Company: Fleetoz

Role Objective

• To drive successful onboarding, training, and adoption of the Fleetoz platform for corporate clients and vendor partners by delivering effective training sessions, simplifying system usage, and ensuring smooth implementation.

About Fleetoz Solutions Pvt. Ltd.

• Fleetoz Solutions Private Limited is a technology-driven company focused on building smart mobility and fleet management solutions. The Fleetoz platform is designed to digitize and streamline end-to-end transportation operations including trip management, vendor coordination, driver allocation, billing automation, and real-time tracking.
• The platform enables corporates and transport vendors to improve operational efficiency, reduce manual processes, and gain complete visibility across their mobility ecosystem. Fleetoz aims to create a connected, transparent, and scalable fleet network powered by technology.

Key Responsibilities

Software Training & Onboarding

• Conduct structured training sessions for corporate clients and car rental vendors post onboarding on the Fleetoz platform
• Train internal teams including operations, billing, supply, and account management
• Ensure all users clearly understand system workflows, features, and day-to-day usage
• Customize training sessions based on client operations and use cases

Product Demonstration Support

• Conduct software demonstrations for prospective and existing clients
• Explain Fleetoz features such as:
• Trip management
• Vendor management
• Driver management
• Billing & invoicing
• MIS & reporting dashboards
• Translate technical features into simple, business-focused benefits

Implementation & Adoption

• Lead end-to-end implementation of Fleetoz for new clients and vendors
• Ensure smooth onboarding, account setup, and system configuration
• Monitor user adoption and platform usage regularly
• Identify gaps in usage and proactively drive higher adoption

Client & Vendor Support

• Act as the primary point of contact for all training and usage-related queries
• Support clients and vendors in resolving day-to-day system issues
• Coordinate with the tech team for advanced issue resolution
• Build strong client relationships to ensure long-term engagement

Training Material & Documentation

• Prepare and maintain training materials, SOPs, and user manuals
• Develop easy-to-understand guides, FAQs, and training content
• Update documentation based on new features and system updates

Feedback & Continuous Improvement

• Collect feedback from clients and internal teams on system usability
• Suggest improvements in workflows and product features
• Work closely with product and tech teams to enhance user experience

Reporting & Tracking

• Maintain records of training sessions and onboarding status
• Track client adoption, usage levels, and engagement
• Prepare MIS reports on implementation progress and training completion

Candidate Profile

• 2–5 years of experience in software training, SaaS implementation, or product support roles
• Experience in fleet management / transport / logistics platforms preferred
• Prior experience in conducting product demos and client training
• Understanding of onboarding and implementation lifecycle

Education

• Bachelor’s degree in Business Administration, IT, Computer Applications, or related field

Required Skills

• Strong communication and presentation skills
• Ability to explain technical systems in simple and practical language
• Excellent training and facilitation capability
• Problem-solving and coordination skills
• Strong client handling and relationship management
• Ability to work with cross-functional teams

What We Are Looking For

• Someone who can drive adoption, not just conduct training
• Hands-on and proactive approach
• Strong ownership mindset
• Ability to simplify complex systems for end users