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Company Description:
SEDCO is a global leader in providing digital branch transformation solutions. Our mission is to empower businesses with innovative solutions to transform their branches, while offering their customers the exceptional experience that they deserve. We provide comprehensive customer experience solutions all across the globe and we operate in GCC, Saudi, Levant, and other locations in Africa and Europe.
Role Description:
This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.
Responsibilities:
• Handle and respond to customer calls and queries.
• Helping customers solve technical issues.
• Make onsite Support for SEDCO’s Products HW/SW.
• Make remote Support for SEDCO’s Products HW/SW.
• Install & Configure for SEDCO’s Products HW/SW.
• Conduct Site Surveys.
• Conduct SEDCO’s Products Updates/Upgrades.
• Complete Documentation for SEDCO’s Products as required.
• Maintain Excellent Customers’ relationship.
• Conduct Presentations/Demos on SEDCO’s Products as required.
• Do internal Service Department Tasks.
• Conduct Training to Partners.
Qualifications:
• Minimum Bachelor’s degree in Computer Engineering or Computer Science.
• Ability to relocate according to work needs.
• Excellent command of English & Arabic Spoken and Written.
• Documentation tools (MS word, MS Visio, MS project, …)
• Excellent customer service & communication skills.
• Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)
• Knowledge in Windows Operating System – Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)
• Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance …)
• Good knowledge in IT projects cycle.
• Knowledge in MS Power BI is a plus.
• Knowledge in HTML5. is a plus
• Knowledge in Web Services APIs.
• Knowledge in .NET Development is a plus.