Senior Analyst – IT Infrastructure and System Full Time

Position Summary

Senior Analyst – IT Infrastructure and System- Deloitte Support Services India Private Limited

Work you’ll do

• Ongoing management and administration of enterprise monitoring systems with emphasis on Dynatrace, Solarwinds Orion and NetBrain.
• Support and facilitate the Incident Management Process through collaboration with the Global Technical Operations Centre
• Manage and maintain operations and maintenance for the suite of enterprise monitoring systems in line with Change Management processes
• Author, update and deliver reporting using the systems reporting capabilities in line with application services, IT teams and stakeholders needs.
• Author, update and deliver monitoring dashboards in line with requests from internal teams and stakeholders
• Author, update and deliver scripts using PowerShell, Python that can be incorporated into monitoring systems for discovery and/or recovery activities
• Direct and manage the identification and resolution of technical problems associated to monitoring systems
• Routinely review monitoring systems and services to ensure reliability, stability and security of the monitoring systems
• A strong desire to produce quality work, adopt standards and adhere to those standards
• Facilitate and implement continual improvement to provide ongoing value of the monitoring services to the business
• Develop and maintain a detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements
• Assist with maintain vendor relationships and influence product development where appropriate
• Identify opportunities to further enhance customer service and service delivery through automation and analytics

Additional responsibilities regardless of team include:

• Respond to and manage service issues and problems
• Responsible for awareness and compliance to policy and guidelines
• Report, pursue, communicate, and when required escalate any breaches in information security and policies
• Able to coordinate and work with on-site engineers during outages and critical situations
• Adhere to established incident management SLA and SLOs
• Able to document troubleshooting/process related documents for the team

The Team

Digital Collaboration Delivery group develops custom products, applications and services for Deloitte professionals globally. As a team we are here to delight customers by embracing design thinking, agility, innovation, and a customer first focus. support.

Location : Hyderabad

Work shift Timings : 11 AM to 8 PM

Qualifications

• Education/Other: Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience
• Years of Experience: 5+ years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications

Experience

• Knowledge of ServiceNow functionality
• Knowledge of service management principles and how to apply them, ITIL v3 or v4 certification preferred
• Ability to use reporting tools to collect data and to provide output with basic interpretation
• Demonstrates basic understanding of IT Governance concepts and ability to ask appropriate questions to adhere to governance
• Communicates effectively with stakeholders and team members regarding technical concepts

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 328562