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Job Description
He / She provides support to external and internal customers to ensure customer expectations are met and exceeded. Person should have a proven track record of being co-operative, approachable, conscientious, enthusiastic, competent, flexible, able to work independently, a team player. Should be willing to work extend hours whenever the process requires.
Skills Required
- Strong in-depth Manual Billing and Incentives knowledge.
- Excellent written and verbal communication skills
- To work on own initiative as well as part of a team
- Able to prioritize workloads
- Attention to detail
- Ability to work to deadlines
- Must be customer focused
- Knowledge of MS Office
Job Duties And Responsibilities
- Communicate with AFC Contacts, WWF team, Countries, F&A teams and Account Executives
- To comply with UPS policies, Data security, and SOX compliance related policies
- Follow up with Countries to get the resolution.
- Ad hoc billing requests from Countries.
- Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement.
Employee Type
Permanent
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