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Senior Manager – Central Quality
Location: Bengaluru, Karnataka
Experience: 2-5 Years
Department: Quality Assurance & Control
Reporting To: Head of Quality / Product Manager
About the Role
We are looking for a hands-on Quality Control Engineer to anchor quality across our product lifecycle — from supplier inputs to field performance.
You will own process control, spec documentation, supplier audits, NPI quality gates, and field issue resolution as a central function bridging design, manufacturing, and supply chain teams.
Key Responsibilities
Process Control
● Define, monitor, and maintain Statistical Process Control (SPC) parameters for critical manufacturing operations
● Own and update Control Plans for all active product lines, including CTQ (Critical to Quality) characteristics
● Conduct periodic process audits on the shop floor and flag deviations with structured CAPA (Corrective and Preventive Action)
● Collaborate with production teams to embed quality checkpoints into assembly and testing stages Supplier Quality Control
● Conduct Incoming Quality Control (IQC) for raw materials and bought-out components against approved specs
● Perform supplier audits and maintain supplier scorecards for on-time quality compliance
● Drive PPAP (Production Part Approval Process) or equivalent first-article approvals for new or changed components
● Raise and track Supplier Corrective Action Reports (SCARs) and verify effectiveness of closures
Specification & Ideal Spec Documentation
● Create and maintain Ideal Spec Sheets, tolerance documents, and inspection criteria for components and finished goods
● Standardize Acceptance Quality Limits (AQL) sampling plans aligned with IS/BIS or applicable standards
● Maintain a centralized spec repository and ensure version control across engineering change cycles
● Author and update SOPs, Work Instructions, and quality checklists for inspection stations
Field Issue Resolution
● Act as the QC anchor for field complaints and warranty returns — triage, document, and drive root cause analysis
● Use structured tools such as 8D, Fishbone (Ishikawa), and 5-Why for failure investigation and reporting
● Coordinate with service, design, and production teams to close issues with verified corrective actions
● Track field failure rate trends and proactively flag systemic issues to product and engineering teams
New Product Introduction (NPI)
● Participate in Design for Quality (DFQ) reviews during NPI stages — provide quality risk assessments
● Define and execute First Article Inspection (FAI) and pilot batch qualification protocols
● Establish quality benchmarks, test plans, and inspection checklists before production scale-up
● Ensure all NPI components and assemblies have approved specs and supplier qualifications before launch
Qualifications & Skills Area Requirement
Education – B.E./B.Tech in Mechanical, Electrical, or Industrial Engineering
Experience – 3 years in a QC/QA role in a manufacturing environment
Standards Knowledge – IS/BIS, ISO 9001, AQL sampling (IS 2500) Tools SPC, CAPA, 8D, FMEA, PPAP/FAI
Software – MS Excel (data analysis), QMS tools, basic ERP/PLM familiarity
Soft Skills- Cross-functional communication, structured problem-solving, documentation discipline
What Sets a Strong Candidate Apart for Us
● Experience in electromechanical product quality (pumps, appliances, or similar assemblies)
● Exposure to multilevel BOM-based quality control — component level through finished goods
● Ability to write clear, copy-paste-ready spec and test documents independently
● Demonstrated ownership of at least one full NPI cycle from pilot to production KPIs for This Role ● Incoming rejection rate (%) by supplier
● Field complaint closure time (days)
● NPI first-pass qualification success rate
● Supplier SCAR closure rate within target timelines
● Control plan and spec documentation coverage (%)
