Senior Manager – HR – Operations – CBS – TAL – Learning – Gurgaon Full Time

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don’t just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we’ll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Senior Manager-Operations-HR-CBS – TAL – Learning – Gurgaon

CBS – TAL – Learning :

As a member of the Core Business Services (CBS), you have an opportunity to work across teams that extend knowledge, resources, and tools to the wider firm helping them deliver exceptional service to our clients, gain in the marketplace and aid the firm’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Aid Services, Administrative Services, Brand, Marketing and Communications, and Quality and Risk Management.

Across these teams, you’ll have the opportunity to develop your career through a broad scope of engagements, mentoring, and formal learning. We aim to develop outstanding leaders who can help create long-term value for all our stakeholders and contribute to our purpose of Building a Better Working World for our clients, people, and communities.

Your key responsibilities

Technical Excellence

Core Skills & Capabilities –

Leadership & Team Management:

Lead, mentor and develop a high-performing team of 5 – 6 L&D professionals.

Set strategic goals, define KPIs and support capability building of team members.

Budgeting & Resource Optimization:

Develop and propose the annual leadership learning budget.

Monitor and manage budget utilization.

Identify cost-efficient delivery models without compromising on quality.

Learning Strategy & Innovation:

Design and refine learning strategy leveraging global solutions and local business needs.

Regularly review, integrate and weave in multiple platforms into the learning journey – virtual, classroom, digital etc

Stay abreast of global and industry trends to introduce innovative practices into the Firm’s learning architecture.

Business Awareness:

Develop good knowledge of EY India service lines to understand business requirements.

Stay abreast with changes in the business to be able to proactively provide required solutions.

Project & Program Management:

Deliver large-scale programs across multiple regions within India.

Build detailed program plans with defined workstreams, owners and timelines.

Coordinate and collaborate with cross-functional stakeholders including talent, operations, finance, service lines and vendors.

Ensure timely delivery, proactive issue resolution and seamless learner experience.

Review and build collaterals and manage post branding activities for Marquee programs as required

Content Development & Curation:

Design and curate high-impact content tailored to the needs of each leadership level.

Develop facilitator guides, learner toolkits for programs delivered internally.

Collaborate with internal leaders and external training partners to bring diverse and relevant perspectives.

Operational Excellence & Compliance:

Ensure learning operations are compliant and accurately captured in internal systems.

Review learning MIS for accuracy and analyse MIS for trends.

Develop Dashboards to report out learning targets coverage and adherence to multiple stakeholders.

Develop and implement strategies to promote learning platforms and solutions that enhance engagement and drive learning hours.

Stakeholder & Business Partnership:

Act as a strategic advisor to service line leaders on leadership development needs.

Interact with various learning SPOCs/ stakeholders and build relationships.

Engage with senior leadership to co-create learning experiences that are aligned with business strategy.

Facilitation:

Serve as a lead facilitator for internal leadership learning initiatives, contributing to a culture of continuous development.

Facilitate local and global leadership programs.

Facilitator Management:

Build and maintain a strong pool of internal and external subject matter experts (SMEs) and facilitators across regions.

Identify and recommend suitable trainers (internal/external) based on program needs and content requirements.

Vendor Management:

Support the initial screening and evaluation of external vendors and facilitators for specific programs.

Monitor trainer performance through learner feedback and ensure consistent deployment of high-rated facilitators.

Work closely with the team to ensure compliance with procurement protocols during vendor onboarding.

Track vendor contract timelines and proactively initiate renewals with the team to avoid service disruptions.

Skills and attributes

To qualify for the role you must have

Qualification

Bachelor’s degree in Business, Human resources, or a related discipline

Minimum 14+ years of relevant experience.

Prior experience in Learning & Development, Trainings.

Ideally you’ll also have

Strong communication, facilitation, relationship-building, presentation and negotiation skills.

Be highly flexible, adaptable, and creative.

Comfortable interacting with senior executives (within the firm and at the client)

Strong leadership skills and supervisory responsibility.

Experience

14+ years of experience in Learning & Development, with experience in Leadership learning.

Proven experience in managing large-scale leadership development programs.

Strong program design, stakeholder management and team leadership capabilities.

Exposure to leadership competency models, talent frameworks and adult learning principles.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

What we offer

With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.

EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people – enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.