ServiceNow ITOM Senior Consultant Full Time

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

ServiceNow ITOM Senior Staff

Crowe is seeking a highly technical ServiceNow ITOM Senior Staff professional to join our growing ServiceNow practice in a client-facing consulting role. This position is ideal for someone who thrives in hands-on ServiceNow development and configuration, with a strong focus on ITOM modules including Discovery, Service Mapping, and Event Management.

You will work as part of a collaborative delivery team to architect and implement scalable ServiceNow ITOM solutions that drive measurable value for our clients.

Key Responsibilities

• Perform advanced configuration and scripting within ServiceNow ITOM, including:
• Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop and maintain integrations with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architectural designs into scalable, supportable implementations.
• Collaborate closely with Solution Architects and engagement leads to ensure quality delivery.
• Configure and optimize Service Operations Workspace, CMDB Workspace, and Discovery Admin Workspace.
• Write and maintain clear, reusable technical documentation and development standards.
• Support system testing, UAT, deployment, and performance optimization.
• Participate in technical design sessions and peer code reviews.
• Engage with clients during technical workshops, validation sessions, and post-go-live support.
• Lead client discussions around ITOM best practices and implementation strategies.
• Demonstrate a strong understanding of IT Service Delivery and how ITOM capabilities enhance ITSM and core platform functions.
• Configure Service Graph Connectors and other ITOM-related integrations.
• Articulate infrastructure concepts across hosted, on-prem, and hybrid environments, including upstream and downstream relationships.

Qualifications

• 3+ years of professional experience.
• 2+ years of direct hands-on ServiceNow ITOM experience.
• Proven experience implementing and configuring Discovery, Service Mapping, and Event Management.
• Ability to independently deliver technical solutions with minimal supervision.
• Strong documentation and communication skills, especially in explaining complex technical logic.
• Comfortable working both independently and collaboratively in distributed teams.
• Willingness to travel up to 30% for client engagements.

Desired Skills

• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods.
• Deep understanding of CMDB architecture, discovery patterns, and infrastructure modeling.
• Experience integrating with third-party tools such Microsoft Intune, DataDog, NinjaOne, Rapid7, etc.
• Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid environments.
• Strong troubleshooting skills involving MID Servers, connectivity, and performance tuning.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management
• Certified Application Developer (CAD)

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.