Specialist – H2R Full Time

Job Description

Perform an administrative support of HR processes for MANN+HUMMEL Group

Main Tasks

• As an SF Specialist, you will advise employees, managers on general HR issues and user questions about our HR Systems (here e.g. SuccessFactors/ SAP)
• With your communicative skills and your professional and social skills, you ensure a positive consulting experience, primarily by Ticketing Case management system and telephone
• Perform necessary changes in the system as per give responsibility (both mass uploads and individual), testing of new features which are going to be implemented in to production.
• Gather information from users, analyze and take necessary steps to resolve the issue within first contact (first response rate)
• Update Knowledge base and promote it according to issues collected to improve TIER- 1 support
• Check and resolve data replication errors (Data Replication Monitor).
• For issues not solvable within own area of responsibility, gather further information as needed and assign cases to next TIER levels
• Collect and analyze main source of issues by clusters and interact with different functions for continues improvement and development
• Beside brought general knowledge in HR topics, develop deep understanding in defined focus area (e.g. SuccessFactors/ SAP)

Key Performance Indicators/Key Result Areas:

• Keeping deadlines
• Sticking to the KPI´s defined by corporate H2R Services
• Regular control of Ticketing tool in order to follow given deadlines

Experience

• Experience of 1 to 3 years in Hire to Retire processes.
• Bachelor’s degree in B.com, BBA etc and Masters in HR or a related field
• Good Knowledge in SAP HCM and SF Employee Central
• Distinctive service mindset in order to understand the concerns of our employees and to work in a solution-oriented manner even in demanding situations
• Analytical skills with ability to document problems and solutions understandable for employees and 3rd parties
• Excellent communication skills in English in order to convincingly convey complex topics to employees.