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Requirements Description and Requirements
- SRE-specialist would be the first line of customer contact through his system application or through an assigned phone extension.
- SRE-specialist would be responsible to address all incoming requests as follows: respond to all phone requests, respond to SNow requests, document appropriate due diligence, supply literature to client and update and follow up on customer requests.
- Ensure Process risk assessments and on-boarding requests within SLA
- Ensure Sanction screening within SLA
- Ensure Mailbox management
- Ensure Track and report Issues registered related to Buyer requests
- Ensure SLA governance and management
- Ensure Supplier list maintenance
- Ensure Governance of historical engagement records
- Ensure Creation/Enhancement of peer-to-peer audit mechanism based on the ServiceNow process and updates
- Ensure interaction with the client (MetLife Customers) to manage Ad-hoc request from TPRM PO, Commodity leads and other stakeholders
- Support regional SNOW transition
- Training SRE new hires
- Risk remediation and Critical/Major file review and maintenance
- SOP creation, maintenance and review
- Govern documentation upload in SNOW
- Ensure adequate knowledge of policies and procedures pertaining to procurement and Snow system.
- Ensure that targets are met in accordance to SLA and internal standards.
- Ensure adherence to established attendance schedules.
About MetLife
Recognized on Fortune magazine’s list of the “World’s Most Admired Companies” and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
