Sr. Product Owner (LOS) Full Time NEW

Key Result Areas:

Supporting Actions

Scope

• Complete application ownership and responsibility for change management of LOS and LMS applications used for retail lending
• Maintain and publish digital application APIs / Web-services for various internal and external integrations
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership for LOS and LMS application projects for Retail business
• Work closely with business team and help define tech requirements for LOS / LMS for integrations
• Drive tech development with vendor using agile principles, incorporating feedback from users, developers, business and other stakeholders
• Work with partners to resolve their dev / uat queries and ensure partners go-live in a time-bound manner and have a hands-on approach for resolving issues across LMS and interfaces
• Work on agile application implementation projects for retail business while meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements.
• Working knowledge of LOB’s – Secured, unsecured.
• Thorough understanding of various products like CFG, CMG, INFRA, Large Corporate, SCF, LCMM, corporate loans etc

Business Needs Analysis & Translation

• Recommend changes to unit / functions products, services and technology footprint to address market conditions and emerging trend
• Displays a deep understanding of the industry, emerging customer / technology trends and perception of own company vis-à-vis competitors to help business determine business driven technology goals
• Supervises documentation of business needs and related technology solutions to meet the technology goals

Business case development

• Leads complex business case development and reviews business cases developed by others
• Can clearly articulate the proposed technology use case, related financial analysis, risks, alignment with business strategy to stakeholders
• Collaborates with relevant stakeholders to identify additional technology opportunities for the organization

Technology Scan

• Applies best practices from other industries on new technology and communicates the same within team / unit /organization
• Proactively seeks opportunities to identify and recommend changes to existing system applications to enable integration of emerging technologies by piloting Proof of Concepts

Customer Focus

• Ensures that business continually responds to changing the needs of customer
• Reviews and revises the customer segmentation strategy periodically to proactively meet their needs
• Allocates time and resources to new segments and fosters new product / service development proactively
• Drives a culture of service across the organization through own words and actions
• Acts as the Business partner for the customer and owns the success / failure of the customer

Teamwork & Collaboration

• Provides requisite authority, resources & support for the team to function & deliver
• Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources
• Brings multiple stakeholders, both internal and external, to resolve issues in organization interest
• Demonstrates collaboration by proactively looking for opportunities for jointly working with different Businesses of the Group
• Listens actively to every peer, collaborates with them and makes them feel valued and important
• Commands respect and credibility from colleagues/ peers-both internal and external
• Encourages and assist others to develop people networks
• Build long term relationships across a wide spectrum inside and outside the organization and leverages them, when required, to benefit the organization

Technology Digital Strategy Formulation

• Leverages understanding of business and IT goals to provide input to the IT strategy
• Conducts feasibility studies to outline risks and issues associated with proposed technology solutions
• Escalates risks / benefits to though leader for further consideration before going forward with strategy changes and improvements

Demand Management

• Leverages relationships with business stakeholders to promote usage of new technologies
• Oversees expectations management of each unit to ensure that business needs are being met
• Follows user trends and determine gaps that exist between services / application currently utilized as the needs that are presented

Strategic Vendor Selection & Management

• Participate in larger supplier / partner selection, assists in setting, selection criteria and potential suppliers’ evaluation
• Establishes supplier / partner relationship governance and reviews performance against defined SLAs
• Raises service improvements when needed, manages issue and resolve disputes
• Develops plans for specific business initiatives with vendors / business partners
• Ensures full benefits to organization and IT are realized from third party agreements
• Establishes relationship parameters, cost and scope through a clear statement of work

Setting up frameworks of standard & procedures

• Understand project time frame, team, complexity, risk and resources
• Sets up framework of standards and procedures
• Visualizing trends during sprints
• Direct team to allocate time to the tasks where their expertise makes a difference
• To facilitate the team if there is any development blockages
• Prioritise activities for meeting timelines

Agile Methodology adoption

• Reviews all tasks within each Agile phase to ensure overall quality and accuracy
• Identifies process improvements and implements solutions in Agile methodology

Product Design and Development

• Manages multiple product portfolios
• Design product testing policies and processes
• Oversees Multiple product releases
• Track the progress of the project and tasks related to them
• Mitigate risks, increase members productivity levels
• Keep business structure and other stakeholders updated on the work status on regular intervals

Requirement Gathering & Analysis (Understand client requirements to deliver right solutions)

• Examines the entire business application from workflow and an end user perspective
• Reviews business requirements from multiple user areas to ensure compatibility, Mediates for gaps, conflicts or inconsistencies across requirements
• Implements new processes and tolls to gather requirements
• Identifies all points of contact from the system perspective and communicates with relevant stakeholders
• Identifies impact of proposed requirements and provides guidance around process improvement opportunities
• Anticipates future requirements and customer needs, impacting the customer journey to enhance product and service offering and omni channel presence for different personas
• Ensure sign off from operations/ treasury/ finance on the requirement specifications

Solution Design

• Integrates functional design with overall architecture to support user requirements
• Determines data and process distribution in a way that balances functionality with technical feasibility
• Estimates solution cost, resource consumption and response time
• Assesses the feasibility of an application for a given technical architecture

Change Management

• Establishes a process that ensures the coherence of system objects and their relationship when the system is deployed
• Establishes process with lines of business to monitor and track change
• Ensure that known issues are documented and highlighted appropriately
• Manage JIRA Sprints and deliveries for TRM module
• Ensure JIRA process for all change requests for TRM Module

Incident & Problem Management (Application)

• Assists in the development of policies, procedures and techniques in order to minimize future incident / problem occurrence
• Implements applications / tools to maximize system integrity
• Ensures that appropriate action is taken to investigate and resolve problems and documents within the relevant reporting system
• Coordinates the implementation of agreed remedies and preventative measures

Service Level Management

• Makes recommendations for Service level Improvement and executes on recommendations to improve
• Develops and establishes new service levels
• Measures service level improvements against identified benchmarks and key performance indicators
• Resolves issues that disrupt operations
• Monitors trends on SLA compliance overtime and Generates actionable insights
• Identifies any outliers in terms of SLS compliance

Planning & Budgeting

• Knowledge of forecasting / budgeting tools and techniques
• Understands the inputs required to produce an accurate budgetary estimate
• Analyses reports and provides summary to leadership

Contract Management

• Operates within unit policy for vendor management
• Applies the fundamentals of contract formulation when working with procurement to draw up an individual vendor or business partner agreement
• Monitors vendor / business partner performance against contractual terms and conditions
• Seeks feedback and performs actions to improve relationship

Miscellaneous

• Support in handling audits and close observations shared by coordinating with stakeholders
• Ensure DR, health checks and Business continuity Plan is performed as per process

Reports

• Responsible for analyzing data and generating detailed reports which focus on relevant development metrics and KPI’s, focusing on the accomplished, planned and blocked tasks
• Status of projects currently underway and reporting as per frequency

Project Management

• Ensure quality & timelines are adhered to for all projects.
• Develop detailed Project plans
• Monitor adherence to plans to ensure timeliness of projects
• Review and ensure desired quality of output