Sr. Technical Support Executive Full Time NEW

Job Title: Sr. Technical Support Executive

Job Description:

We are looking for a Sr. Technical Support Executive with a minimum of 1 year of experience in International Voice Process (UK/US). The ideal candidate should possess excellent communication skills, strong technical troubleshooting abilities, and a customer-focused approach.

Key Responsibilities:

• Provide technical support to customers via voice calls.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Resolve customer queries efficiently while maintaining high service standards.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Ensure customer satisfaction by delivering timely and effective support.

Requirements:

• Minimum 1 year of experience in International Voice Process (UK/US) – Mandatory.
• Excellent verbal and written communication skills in English.
• Strong technical troubleshooting and problem-solving skills.
• Ability to work in rotational shifts, including night shifts.
• Customer service-oriented mindset.
• Graduation preferred.

Shift: UK/US Shift
Experience: 1+ Year (International Voice Process Mandatory)
Salary: As per industry standards

Job Type: Full-time

Pay: ₹29,001.36 – ₹58,153.14 per month

Benefits:

• Work from home

Work Location: In person