Supervisor, Benefits Operations Full Time

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

The Benefits team is a cornerstone of Rippling’s product offerings, and the Benefits Operations Integrations team is essential for ensuring a seamless, automated flow of enrolment/eligibility data to our clients’ Benefits providers. We handle hundreds of integrations every month, and we’re looking for an Operations Supervisor to lead our India-based Integrations Specialist team.

Your team is responsible for integrating customers with integration vendors/carriers into Rippling’s all-in-one platform. You will be crucial in maintaining efficient operations and delivering an outstanding customer experience by ensuring timely client request resolution and issue handling.

This role requires you to be a problem-solver, supporting your team in addressing and resolving system and process issues. You’ll not only identify the root cause but also contribute to implementing fixes that prevent future integration delays. Your work will involve significant collaboration with customers, Benefit plan providers, vendors, and various internal departments. Ultimately, you will have a major impact on the success of Rippling’s Benefits platform

What You Will Do

• Oversee a team of Benefits Operations Analysts, provide guidance and support to ensure smooth handling of Non-Health Integration Implementation of our customers
• Track adherence to team SLAs, response times, and quality benchmarks, addressing any gaps or issues proactively.
• Provide consistent and quality coaching and constructive feedback to team members.
• Manage complex escalations and issues, communicate with customers or carriers throughout the duration of a project when issues arise
• Contribute to new process design, improvement of existing processes, and creation of new standard operating procedures, by working cross functionally with our Product, Engineering and other internal partner teams.
• Create data reports and conduct data analysis to develop and present actionable recommendations
• Present periodic reports with actionable insights to stakeholders, focusing on process optimization, workload distribution, and automation opportunities.
• Proactively address unforeseen challenges by leveraging strong problem-solving and decision-making frameworks
• Design and revise SOPs, and process documentation to set the team up for success

What You Will Need

• 5+ years of experience in a customer-facing operational role, ideally within Implementation, Product support/operations and a minimum of 2+ years of experience managing a team
• Proven ability to mentor and develop a team, with a focus on coaching, feedback, and performance management.
• Strong communication skills (written and verbal) and a deep commitment to delivering exceptional customer experiences.
• Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution.
• Strong research and process improvement skills

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.