Support Analyst – (SQL, UNIX, Shell) Full Time NEW

We are seeking a highly motivated and skilled Support Analyst with a primary focus on SQL, UNIX, and Shell Scripting. The ideal candidate will have hands-on experience in IT support and a strong understanding of technical troubleshooting, configuration management, and system monitoring. Additionally, a basic understanding of modern cloud technologies and data platforms will be an added advantage.

Responsibilities

• Core Support Activities:
• Monitor and maintain system performance using SQL, UNIX, and Shell Scripting.
• Troubleshoot and resolve technical incidents in adherence to SLAs.
• Perform configuration changes and implement file-processing alterations as needed.
• Application & System Monitoring:
• Monitor dashboards and take necessary actions for failures in monitoring tools.
• Ensure continuous monitoring of application servers, file transfers, and customer profiles.
• Documentation & Process Improvement:
• Develop and implement SOPs to enhance efficiency and streamline processes.
• Document issues and resolutions to improve the knowledge base for the team.
• Mentorship & Collaboration:
• Guide and mentor team members in troubleshooting and resolving unfamiliar issues.
• Collaborate with cross-functional teams to support new implementations and enhancements.

Primary Skillset

• Proficiency in:
• SQL: Writing and debugging queries for data analysis and troubleshooting.
• UNIX/Linux: Command-line expertise for system monitoring and maintenance.
• Shell Scripting: Automating tasks and workflows to improve efficiency.

Additional Knowledge Areas (Preferred)

• AWS S3:
• Basic understanding of S3 components (Buckets, Objects, Directory Buckets).
• Knowledge of access control, security, logging, and monitoring in S3.
• Amazon CloudWatch:
• Experience with monitoring dashboards, alarms, and resource performance.
• Setting up metrics and s to ensure system stability.
• Databricks:
• Understanding data workflows and writing SQL queries in Databricks Postgres.
• Python:
• Ability to troubleshoot and modify beginner-to-intermediate scripts.

Skills

SQL, UNIX, Shell